Office Manager and Customer Service

Window WorldRochester, New York

$19 - $23 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$19-$23/hour

Benefits

Career Development

Health Insurance

Paid Time Off

Job Description

Benefits:

401(k)
Competitive salary
Health insurance
Paid time off
Training & development

We Offer

Paid training on our systems and processes
PTO and paid holidays
Stable, full-time, year-round position
Opportunity to grow into sales or management roles
Locally owned business backed by a trusted national brand

Job Summary

We are seeking a highly organized, customer-focused Office Manager to run our Rochester location. This is a hands-on, independent role where you will manage day-to-day office operations, coordinate installations, and serve as the primary point of contact for customers and installers. You will be responsible for keeping the office running smoothly, ensuring jobs are ready for install, and delivering a great customer experience from first call to final completion.

Responsibilities

Manage all incoming calls (service, new leads, scheduling, customer questions)
Schedule in-home sales appointments and installation dates
Coordinate daily install schedule and ensure jobs are fully prepared for installers
Receive and organize product deliveries for upcoming installs
Maintain accurate customer records and job statuses in CRM
Communicate with customers on timelines, service needs, and updates
Resolve customer issues and follow through to completion
Keep the office organized, efficient, and running smoothly day-to-day

What We’re Looking For

Strong organizational and multitasking skills
Excellent customer service and communication
Ability to work independently and take ownership of the office
Detail-oriented with strong follow-through
Comfortable handling a high volume of calls and scheduling
Experience with CRM systems or office management preferred

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Compensation: $19.00 - $23.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.

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FAQs About Office Manager and Customer Service Jobs at Window World

What is the work location for this position at Window World?

This job at Window World is located in Rochester, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Window World?

Candidates can expect a pay range of $19–$23 per hour for this role.

What employment applies to this position at Window World?

Window World lists this role as a Full-time position.

What experience level is required for this role at Window World?

Window World is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Window World for this role?

Window World offers following benefits: Career Development, Health Insurance, and Paid Time Off for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Window World?

You can apply for this role at Window World either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.