Office Manager
All-Star Heating and Air ConditioningKnoxville, Tennessee
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Paid Vacation
Career Development
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
The Office Manager is responsible for the performance, accountability, and efficiency of the office operations team. This role directly impacts revenue, customer experience, technician productivity, and profitability. The Office Manager leads CSRs and dispatch, ensures accurate administrative execution, and enforces company processes through measurable performance standards.
Success in this role is defined by clear KPIs, consistent reporting, and continuous improvement.
Benefits
- Training
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards, & Employee Contests
Responsibilities
- Directly manage and coach CSRs, dispatchers, and administrative staff.
- Establish clear performance expectations for each role.
- Conduct structured weekly team meetings and individual coaching sessions.
- Ensure adequate staffing coverage for phones, dispatch, and administrative needs.
- Support and reinforce company culture, professionalism, and accountability.
- Oversee inbound call handling, booking accuracy, and customer communication.
- Ensure CSRs follow call scripts, booking standards, and data entry requirements.
- Monitor call quality and customer interactions.
- Address escalated customer concerns promptly.
- Ensure accurate invoicing, job closeout, and documentation.
- Oversee net-30 and commercial billing processes.
- Support HR and accounting functions.
- Maintain organized and accurate records.
- Create, maintain, and deliver scheduled performance reports.
- Track office, CSR, dispatch, and technician KPI's
- Identify trends, gaps, and improvement opportunities.
- Hold teams accountable to performance standards.
- Serve as primary office contact for financing and warranty processing.
- Support technicians and sales with financing approvals.
- Ensure warranty registrations are completed accurately and timely.
Job Qualifications:
- High school diploma.
- Experience and the physical ability to perform all modern business office clerical roles, including mail distribution.
- Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office, Adobe Photoshop, SAP, and social media platforms..
- Ability to operate all current administrative office machines including, a word-processor, computer, typewriter, copying machine, fax machine, calculator, phone operator instrument, printer, base radio, etc.
- Excellent interpersonal and verbal communication skills, including advanced customer service skills on the phone and in person in order to project a professional and efficient image for the company.
- Excellent proofreading, spelling, grammar, arithmetic, and business writing skills.
- Ability to work under time and backlog pressure for extended periods of time.
- Ability to handle multiple tasks efficiently.
Compensation: $60,000.00 per year
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FAQs About Office Manager Jobs at All-Star Heating and Air Conditioning
What is the work location for this position at All-Star Heating and Air Conditioning?
This job at All-Star Heating and Air Conditioning is located in Knoxville, Tennessee, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at All-Star Heating and Air Conditioning?
Employer has not shared pay details for this role.
What employment applies to this position at All-Star Heating and Air Conditioning?
All-Star Heating and Air Conditioning lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at All-Star Heating and Air Conditioning?
All-Star Heating and Air Conditioning is looking for a candidate with "Director" experience level.
What benefits are offered by All-Star Heating and Air Conditioning for this role?
All-Star Heating and Air Conditioning offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at All-Star Heating and Air Conditioning?
You can apply for this role at All-Star Heating and Air Conditioning either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.