Office Manager / Receptionist Day One Program

The Office Manager/Receptionist for the Day One Program is responsible for supporting program operations by managing client intake, assessing eligibility, and assisting with application processing. This role serves as the first point of contact for applicants and community partners, ensuring a welcoming, professional, and client-centered experience.

Salary: $ 27.64 per hour

Location: On site 5 days a week

The position focuses on coordinating the flow of applicants, gathering and reviewing required documentation, providing accurate program information, and supporting timely processing of applications. The Office Manager works closely with case management and program staff to ensure efficient service delivery and continuity of care.      

Reception & Client Intake Duties:

• Serve as the primary point of contact for walk-ins, phone calls, and email inquiries.
• Greet applicants and assess initial eligibility for the Day One Program.
• Provide accurate information regarding program requirements, services, and referrals.
• Schedule intake appointments and coordinate applicant flow.
• Maintain a welcoming and professional environment for all clients and visitors.

Application Processing & Program Support:

• Assist applicants with completing program applications and required documentation.
• Review applications for completeness and accuracy.
• Enter, track, and maintain client data in program databases (e.g., Case Worthy).
• Coordinate with ADD to support eligibility determination and enrollment.
• Maintain organized and confidential client files in compliance with agency standards.
• Follow up with applicants regarding missing documentation or next steps.

Administrative Support:

• Receive and distribute mail and program-related correspondence.
• Maintain updated resource and referral information.
• Support general administrative functions to ensure smooth program operations.
• Other duties as assigned.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Education & Experience:

• High School diploma or GED required; additional experience in administrative or social services preferred.
• Experience working with housing programs, public benefits, or vulnerable populations strongly preferred.
• Experience in client intake, eligibility screening, or case management support is highly desirable.

Knowledge, Skills & Abilities:

• Spanish language proficiency required.
• Strong organizational and time management skills.
• Knowledge of San Francisco housing resources and service systems preferred.
• Ability to assess client needs and communicate program requirements clearly.
• Strong interpersonal and customer service skills with a client-centered approach.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficient in data entry and database management.
• Ability to work both independently and as part of a multidisciplinary team.
• Demonstrates cultural humility and ability to work effectively across diverse populations.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

• Primarily sedentary work involving extended periods of sitting and computer use.
• Frequent use of hands and fingers for typing and data entry.
• Occasional standing, walking, bending, and light lifting (up to 10 lbs).
• Office-based setting within a social services program.
• Regular interaction with clients, including individuals experiencing housing instability or crisis.
• Moderate noise level consistent with a busy program environment.

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.  Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.