Office Manager
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Overview
Job Description
Office Manager
Location: Ocala, FL
Company: Culligan by Consolidated Water Group
Classification: Full-Time, Salaried (Exempt)
Water You Love. A Career You'll Be Proud Of.
Culligan is the world's leading water expert, delivering high-quality water solutions to residential, commercial, and industrial customers. We are currently seeking a detail-oriented, customer-focused Office Manager to play a critical role in the daily operations of one of our branches.
This position is ideal for a proactive leader who thrives in a fast-paced environment, enjoys balancing administrative oversight with customer and financial support, and can serve as a trusted operational partner to branch leadership.
What You'll Do
As the Office Manager, you'll ensure smooth office operations while supporting customers, staff, and leadership. Key responsibilities include:
Office & Administrative Leadership
Serve as the manager-on-duty as needed, ensuring consistent office coverage and support
Supervise front office and clerical staff, including scheduling, task assignments, coaching, performance feedback, and hiring support
Partner with the General Manager on billing reviews, expenditures, and budget considerations
Coordinate with field teams to support daily operational needs
Customer Support
Act as the escalation point for complex customer concerns and resolve issues professionally and efficiently
Handle inbound calls, sales lead follow-ups, work order reviews, discounts, and invoice accuracy
Support collections efforts as needed
Financial & Operational Support
Manage accounts payable and ensure timely vendor payments
Maintain accurate financial records and support audits and reporting
Monitor office processes to ensure accuracy, efficiency, and compliance
IFS System Leadership
Serve as the branch expert for the IFS (Integrated Field Service) system
Train office staff on IFS best practices and updates
Partner with corporate and regional teams on system enhancements
Special Projects
- Support and complete special projects and additional assignments as requested by leadership
What We're Looking For
Associate or Bachelor's degree in Accounting, Business, Finance, or a related field (or equivalent experience)
2+ years of business office experience required; 3-5 years of office management, finance, or accounting experience preferred
Working knowledge of accounting, billing, collections, and expense management
Strong communication, organization, and decision-making skills
Proven ability to lead, coach, and manage performance
Proficiency in Microsoft Office and office systems
Why Culligan
We offer competitive compensation and a comprehensive benefits package, including:
Medical, Dental & Vision Insurance
Life Insurance
401(k) with company match
Paid Time Off
Additional voluntary benefits
Culligan is proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive workplace where all employees feel valued and supported.
Ready to make a difference behind the scenes while supporting a mission that matters? Apply today.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.