Office Manager

The Office Manager is responsible for the general flow of patients in and out of the office which includes confirming all new patient paperwork has been completed, obtaining new insurance information, notifying providers when patients are ready for their appointments, collection for services rendered and confirming/ filling schedule.

QUALIFICATIONS

Essential Duties

• Greets patients and visitors. Inquire with each patient if there are any changes to the address, email, phone numbers and update accordingly. Also inquire if there are insurance changes.
• Verify insurance for active coverage.
• Answer telephone.
• Schedule appointments for patient care and to maximize production goals.
• Confirm all new patient paperwork has been completed.
• Collect co-pay and schedule next-appointment.
• Serve as back up when needed.
• Sort/distribute incoming mail.
• Be available when any service techs, fire inspectors, etc. come into the office as they will need to be escorted through the office.
• Keep the front desk and reception areas clean, order supplies, restock patient restrooms with supplies and empty the trash.
• Keep staff informed of any scheduling concerns.
• Scan documents into client record.
• Document and maintain records of daily meetings and monthly staff meeting.
• Maintain patient confidentiality and secure electronic Protected Health Information (PHI) under HIPAA.
• Other related duties as assigned.

. Requirements:Knowledge/Skills/Abilities

• Knowledge of English composition, grammar, spelling and punctuation.
• Skilled in the use of basic office equipment such as: telephones, calculators, copier, fax, computers and computer software (MS Excel, Word, Practice Management software).
• Ability to be professional and maintain composure when dealing with stressful situations.
• Ability to cooperatively work with staff and patients and build relationships of trust.
• Ability to prioritize, organize and complete tasks timely.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts and maintain confidentiality.
• Ability to communicate and express thoughts and ideas clearly and competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Greet visitors and patients professionally and courteously.

Education/ Experience

• High school diploma or equivalent
• Medical office experience preferred
• Prior insurance experience preferred

Physical/ Environmental Requirements

• Must be able to lift up to 35 pounds.
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.