Office Manager

POSITION TITLE:  Office Manager

REPORTING TO:   General Manager

LOCATION:   Lake Coeur d'Alene Cruises

Working at Lake Coeur d'Alene Cruises means more than just having a job—it's an opportunity to be part of something special on the beautiful shores of Lake Coeur d'Alene. From the excitement and energy of the vibrant summer cruising season to the magic of the enchanting Journey to the North Pole during the holidays, every season brings unforgettable experiences for both guests and crew. Along the way, you'll have the chance to build lasting friendships, grow professionally, and become part of a workplace that feels like family.

Key Responsibilities Areas

1. Administrative & Office Support
2. HR & Employee Support
3. Recruitment, Hiring and Training
4. Scheduling, Payroll and Compliance

Essential Duties & Responsibilities

Administrative & Office Support

• Maintain organized statistical, financial, and operational reports.
• Assist with maintaining and stocking products and supplies.
• Support inventory tracking through accurate records and controls.
• Answer and direct incoming telephone calls.
• Write and submit advertisements to appropriate publications.
• Convey a calm, organized, and professional demeanor, even in high-volume situations.
• Provide courteous, efficient service to guests and vendors.
• Work collaboratively as part of a team.
• Help with ticket booth if needed.
• Participate in community events.
• Manage team administration tasks as needed.

HR & Employee Support

• Maintain and distribute employee policy, handbooks,  and benefit manuals.
• Keep team member files organized and up to date.
• Build new employee personnel files and ensure compliance with record-keeping standards.
• Serve as a point person for new employee questions.
• Help coordinate team events.
• Create and distribute documents related to employee education, development, and retention.
• Support team members with a safe outlet for workplace concerns or conflicts.
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Maintain historical HR records through effective filing systems and retrieval Processes.

Recruitment & Hiring

• Manage the LCC Breezy account for recruitment
• Greet prospective applicants, distribute applications, and conduct prescreening.
• Schedule interviews for qualified candidates and support interview logistics.
• Participate in job fairs and recruitment initiatives.
• Verify past and current employment via phone and written communication.
• Process new-hire paperwork, background checks, orientation materials, and facility tours.
• Facilitate the Stay Interview program through check-in calls and in-person stay interviews.
• Ensure all training requirements are met for each employee and filed appropriately in their personnel file

Scheduling, Payroll & Compliance

• Assist with staff scheduling across departments.
• Process and edit time entries for payroll.
• Support payroll reporting and spreadsheet preparation.
• Assist with general payroll operations as needed.
• Oversee the Safety Committee, including OSHA compliance, safety training, and safety meetings.
• Ensure managers are equipped to coach, discipline, and conduct performance discussions by supporting planning, monitoring, and appraisal processes.
• Prepare, update, and recommend HR policies and procedures.

Qualifications & Competencies

• Positive, enthusiastic attitude and willingness to take on challenges.
• Strong communication skills with the ability to remain calm and professional.
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Team-oriented mindset with a commitment to supporting others.

Job Requirements

• Able to work at least 40 hours per week, Monday through Friday
• Able to walk and stand on your feet 8 to 10 hours at a time
• Able to walk on tile, carpets, and up and down stairs

Compensation and Benefits

• $60,000 Yearly
• Medical, Dental, Eye and Life Insurance
• 401(k)