Office Manager
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Overview
Compensation
$55,000-$70,000/year
Job Description
Collision Office Manager
Loyalty Toyota Collision – Join a Winning Team
Are you a high-energy leader who thrives in a fast-paced, production-driven environment? Do you love structure, accountability, and building a team that wins together?
Loyalty Toyota Collision is looking for a Collision Office Manager who doesn’t just manage paperwork — they drive performance.
This is not an entry-level administrative role. This is a leadership position inside a growing, high-volume collision center that believes in accountability, culture, and results.
What You’ll Own
You will be the heartbeat of the front office — ensuring operational excellence, financial accuracy, and an exceptional customer experience.
Core Responsibilities:
- Lead and manage all front-office operations
- Supervise CSRs, administrative staff, and customer communication flow
- Manage AR, insurance billing, supplements, and final invoicing
- Ensure DRP compliance and insurer documentation accuracy
- Monitor cycle time performance and customer updates
- Reconcile repair orders and maintain financial accuracy
- Oversee payroll/timekeeping accuracy for the office team
- Maintain OEM and Toyota brand standards
- Deliver a white-glove customer experience
What We’re Looking For
We want a proven leader who understands collision center operations — not someone learning it for the first time.
Qualifications:
- 3+ years collision office or collision management experience
- Strong knowledge of DRP processes and insurance billing
- Experience with estimating systems (CCC preferred)
- High level of organization and attention to detail
- Strong communication and leadership skills
- Financial mindset — understands gross profit, AR aging, and production flow
- Ability to thrive in a performance-driven culture
Why Loyalty Toyota Collision?
At Loyalty Automotive, we don’t do average.
- Competitive salary + performance bonus
- Full benefits package (medical, dental, vision, 401k)
- Paid time off
- Growth opportunities within a multi-store organization
- Leadership development and advancement potential
- A culture built on accountability and winning
We are building something special — and we need leaders who want to build it with us.
Who Should Apply?
- Leaders who want to grow
- Managers who love accountability
- People who take ownership, not shortcuts
- Professionals who want to be part of a high-performance culture
If you want to work somewhere comfortable, this isn’t it. If you want to work somewhere that wins — we’d love to talk.
Apply today and help us drive the future of collision excellence at Loyalty Toyota Collision.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Office Manager Jobs at Loyalty Automotive
What is the work location for this position at Loyalty Automotive?
This job at Loyalty Automotive is located in Chester, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Loyalty Automotive?
Candidates can expect a pay range of $55,000 and $70,000 per year.
What employment applies to this position at Loyalty Automotive?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Loyalty Automotive?
You can apply for this role at Loyalty Automotive either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.