Office Manager / Scheduling Coordinator

Mister SparkyWaldwick, New Jersey

$18 - $23 / hour

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$18-$23/hour

Benefits

Flexible/Unlimited PTO

Career Development

Job Description

Join Our Team of Professional Electricians

Do you value professionalism, organization, and delivering a great customer experience? Do you want to be part of a high-performing electrical service team? Then you could be a great fit for Mister Sparky.We are looking for a Client Care Coordinator & Office Manager who will serve as the central hub of our daily operations—handling incoming calls, coordinating schedules, and ensuring the office runs efficiently.

JOB SUMMARY

The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion.

This role is not just answering phones—you will play a key role in organizing workflow, supporting technicians, and helping drive revenue through effective scheduling and customer follow-up.

JOB DUTIES

Answers incoming client telephone calls and create a strong first impression of the company
Schedule service calls efficiently based on technician availability, job type, and priority
Communicate clearly with customers regarding appointment windows, delays, and expectations
Proactively manage the daily schedule to minimize gaps and maximize technician productivity
Follow up with customers on unscheduled estimates, memberships, and pending work
Maintain accurate customer records and job details in the system
Support general office operations including coordination with technicians and internal communication
Assist with outbound calls during slower periods to fill the schedule (memberships, recalls, etc.)
Good communication with the client is essential! The ideal client care coordinator has a courteous and pleasant demeanor, whether on a phone call or not

WHAT WE'RE LOOKING FOR

Strong communication skills with a professional and friendly phone presence
Comfortable using computers, scheduling software, and CRM systems
Ability to stay calm and solution-focused in a fast-paced environment
Previous customer service experience required; dispatch or scheduling experience is a plus, but not required
Self-motivated and able to take ownership of daily operations

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

Phones answered promptly and professionally
Technicians have full, well-organized schedules
Minimal downtime between jobs
Customers feel informed and taken care of
Office runs smoothly without constant oversight

BONUS

Experience with dispatching a plus

Compensation: $18.00 - $23.00 per hour

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

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FAQs About Office Manager / Scheduling Coordinator Jobs at Mister Sparky

What is the work location for this position at Mister Sparky?

This job at Mister Sparky is located in Waldwick, New Jersey, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mister Sparky?

Candidates can expect a pay range of $18–$23 per hour for this role.

What employment applies to this position at Mister Sparky?

Mister Sparky lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Mister Sparky?

Mister Sparky is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Mister Sparky for this role?

Mister Sparky offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Mister Sparky?

You can apply for this role at Mister Sparky either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.