Office Manager

Job Title: Office Manager Location: Leominster, MA Work Type: Onsite Experience level: Mid Level (5-8 yrs exp.) Primary Skills: office manager, human resources Job Description: This position oversees HR, customer service, and accounting operations, ensuring smooth day-to-day administration, regulatory compliance, and effective cross-department coordination in a manufacturing environment. Responsibilities Human Resources & Compliance Administer employee benefits, open enrollment, workers’ compensation, and leave programs. Manage onboarding and offboarding processes, including new-hire paperwork, safety training, and system access. Maintain employee files and ensure compliance with state and federal employment laws. Process payroll and coordinate with managers on timekeeping, wage changes, and reporting. Monitor employment law updates and implement policy changes as needed. Support performance management, employee relations, and documentation requirements. Customer Service & Office Administration Act as the main point of contact for customers, providing professional and timely support by phone and email. Enter customer orders accurately, process order confirmations, and coordinate with production and shipping to meet delivery timelines. Handle order tracking, invoicing, and resolve any discrepancies or issues promptly. Manage incoming calls, mail, and general administrative requests. Maintain office supply inventory and vendor relationships. Administer the company fleet and driver compliance program, including vehicle maintenance and insurance tracking. Track company fixed assets and maintain related documentation. Accounting Oversight & Support Supervise accounting functions and provide backup support for AP, AR, bank reconciliations, and month-end close. Assist with reporting, audits, and budgeting as needed.