Office Manager

Pay Range: TBD (based on experience)Schedule:

• Guaranteed: Tuesday–Thursday, 8:00 AM – 4:30 PM EST
• Optional/Flexible: Mondays (8:00 AM – 4:30 PM) and Fridays (8:00 AM – 2:00 PM)

Our periodontal practice is seeking an experienced, organized, and confident Office Manager to lead daily operations and support a team of five staff members. This role requires strong leadership, excellent communication skills, and the ability to remain calm and effective in a fast‑paced, sometimes hectic environment. The ideal candidate is proactive, solutions‑oriented, and comfortable being the primary resource for staff questions, concerns, and troubleshooting.

Primary Responsibilities

• Oversee and manage the entire claims process, including submission, tracking, appeals, and follow‑up
• Manage billing and collections, ensuring accuracy and timely resolution
• Handle all incoming mail, including mail hold requests
• Supervise and support a team of five staff members, providing guidance, accountability, and coaching
• Present treatment plans to patients, including:
  • Insurance benefit breakdowns
  • Out‑of‑pocket estimates
  • Financing options
• Assist with payroll preparation and doctor production reporting
• Resolve staff or patient conflicts professionally and constructively
• Finalize and reconcile daily deposits
• Manage insurance contracting and credentialing
• Perform eligibility and benefit verification and ensure accurate documentation
• Maintain a high level of computer proficiency and troubleshoot basic software issues
• Ensure consistent adherence to office SOPs and refining/streamlining workflows to improve efficiency and reduce bottlenecks
• Communicate clearly with patients about periodontal procedures, scheduling, and office policies
• Apply working knowledge of HIPAA and OSHA standards

Required Skills

• Strong multitasking ability with a calm, steady demeanor during busy or stressful situations
• Excellent verbal and written communication skills
• Proficiency in Microsoft Word and Microsoft Excel
• Ability to follow SOPs and contribute to process improvement
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable learning and navigating multiple software systems

Preferred Experience

• Experience in a periodontal or specialty dental office
• Familiarity with Dentrix practice management software
• Familiarity with CareStream Dental imaging software
• Prior experience in dental office management or team leadership

Ideal Candidate Qualities

• Computer savvy and comfortable with technology
• Professional, friendly, and confident communication style
• Strong leadership skills with the ability to motivate and support a team
• Comfortable in a fast‑paced clinical environment
• Quick learner who follows protocols accurately
• Team‑oriented, dependable, and proactive in solving problems

Benefits

• 401(k) eligibility after 1 year of employment
• Paid Time Off (PTO)
• Scrub allowance

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