Office Manager
USA Insulation of Bowling Green/Nashville (Franklin, KY)
Compensation & Benefits:
· $18 per hour
· Weekdays.
· Professional environment.
· Training and coaching provided.
· Paid time off.
· Bonus opportunities.
· Career progression opportunities.
About Us:
USA Insulation is the sole provider of USA Premium Foam® Insulation, which enables homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 140,000 homes and boast an outstanding customer satisfaction rating.
Job Summary:
This role isthe first point of contact for potential and existing customers. It functions as both a partner, and a resource, to our customers, our sales staff, and our technical staff. It is perfect for those who are organized and enjoy talking on the phone and coordinating appointments. The successful Office Manager is an ethical, energetic, and customer focused team player.
Key Responsibilities:
· Learn and fully understand the USA Insulation product offerings and pricing strategies.
· Participate in training sessions to enhance product knowledge and sales skills.
· Manage and distribute sales leads from all sources.
· Immediately contact leads with the goal of:
o establishing a pleasant, always respectful rapport with the prospect.
o following the USA Insulation script for qualifying prospects, with the end goal of scheduling an in-home consultation with a USA Insulation Energy Consultant.
· Document all activity in the company CRM.
· Follow up communication with customers to assure satisfaction and gain positive reviews on Social Media platforms.
· Work closely with the sales team and technical team to ensure timely execution.
· Manage the company job board and scheduling calendar.
· Manage the office.
· Provide support to the General Manager, as requested.
Candidate Requirements:
· A positive attitude, and the ability to adapt to changing priorities is a must.
· Proven sales and/or customer service success.
· Strong people and communication skills.
· Proficient in Microsoft Word and Excel.
· Experience using a CRM.
· Detail oriented.
· Ability to prioritize work and handle multiple projects.
At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.
Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.
If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.
