Office Operations Specialist
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Overview
Job Description
- Bonus based on performance
- Opportunity for advancement
- Paid time off
Office Operations Specialist: Scheduling, Systems & Service
- High Autonomy: Direct access to the owner. If you spot a bottleneck and have a solution, you have the green light to implement it.
- Growth Path: As our fleet expands, this role is designed to evolve into our Lead Operations Manager.
- Predictable Schedule: Monday through Friday. No nights, no weekends, no corporate bureaucracy.
- Base Pay + Performance Upside: Competitive hourly rate plus direct commission on same-day service fee sales and monthly operational performance bonuses.
- Empowered Decision Making: Full authority to manage the schedule, enforce dispatch policies, and control customer flow.
- Tools & Systems: Built on modern platforms (Housecall Pro) to minimize manual paperwork and maximize speed.
- The Warm Enforcer: You speak with empathy to a customer whose fridge just went out, but you hold the line on scheduling policy. You know how to confidently offer and close our premium Same-Day dispatch fee when a customer needs immediate service.
- The System Builder: You hate answering the same question twice. When you spot a repetitive issue, you naturally build a checklist, reference guide, or cheat sheet to solve it permanently.
- The Relentless Follow-Through: You take pride in tracking down missing parts, following up with distributors, ensuring warranty claims are paid on time, and keeping the schedule full and efficient.
- Multi-Hat Adaptability: You enjoy shifting smoothly between phone calls, invoicing, parts log updates, and customer billing.
- Dispatch & Scheduling: Manage daily routes in Housecall Pro, maximizing tech efficiency while maintaining customer satisfaction.
- Customer Relations: Handle inbound service requests, convert urgency into same-day fee bookings, and set clear expectations on arrival windows.
- Parts Operations: Log incoming parts, match orders to open jobs, and immediately schedule return installation visits upon delivery.
- Financial Administration: Process daily invoices, manage accounts receivable, and submit/track manufacturer warranty claims for quick payout.
- SOP Creation: Document daily workflows into a standardized operational playbook as the business scales.
- 2+ years of high-volume office administration, dispatch, or customer service experience (home services trade experience is a major plus).
- Proficiency with modern cloud-based CRM/scheduling platforms (Housecall Pro, Jobber, or ServiceTitan).
- Exceptional communication skills—warm tone over the phone paired with decisive boundary-setting.
- Clear track record of organizational skill and self-directed problem-solving.
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
