Office Services Specialist I

Job Responsibilities and Requirements

Provides strong customer support to internal customers relating to mail, shipping, receiving, and copying.  Responsible for processing, collection, and distribution of Company mail.  Coordinates all activities related to shipping and receiving of incoming/outgoing packages.  Processes customer requests for duplicating services.  Provides general upkeep and maintenance to postage, processing, and copy equipment with the ability to trouble shoot operational problems and schedule repairs as necessary.  Maintains inventory of mail, shipping, and copy supplies for department and Company copiers.

Duties and Responsibilities:

• Sorts and prepares incoming and inter-office mail for internal delivery.

• Delivers and collects mail and inter-office correspondence within the building.

• Prepares outgoing mail for post office by affixing proper postage to letters and packages in accordance with USPS regulations, and by utilizing postal processing equipment.

• Organizes large Company mailings.  Folds and inserts documents for bulk mailings, operating automated inserting equipment, or by following manual procedures.

• Records and distributes incoming materials, prepares outbound shipments of packages and tracks the flow of overnight express shipments.

• Schedules the flow of Company records storage.  Requests retrievals and refiles while verifying shipment accuracy.

• Processes large volume copy requests, using high volume, and sophisticated duplicating equipment.

• Provides up keep and maintenance for department equipment and walk up copiers.  Schedules vendor repairs as needed.

• Ensures an appropriate inventory of mail, shipping, and copy supplies for the department and for the convenience copy machines.

• Assists customers with mailing, shipping and copying needs.

• All other duties as assigned.

Education, Qualifications and Experience: 

• High School Diploma or equivalent required.

• Minimum of one-year previous related experience in a high volume-servicing environment.  Must have excellent verbal and written communication skills.

• Knowledge of postal rules and regulations required. Familiarity with UPS, Federal Express, and U.S. Postal Service interface preferred.

• Operating experience with high volume, duplicating equipment. 

• Proven ability to work well in a high visibility, publicly oriented environment.

• Must be able to consistently meet established schedules and deadlines. 

• Ability to interact with customers of all levels, in a professional manner. 

• Capable of processing large volumes of work during peak periods.

• Report to Philadelphia office 5 days/week.

• Overtime may be required.

The expected hiring range for this position is $17.68 - $21.87 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

#LI-Hybrid .