Office Specialist 1

The Pinellas County Tax Collector is seeking a service-minded individual dedicated to helping us pursue our vision of "Customer-Focused Excellence" at our Starkey Road location.

The Pinellas County Tax Collector is the recipient of the 2013 Governor's Sterling Award and the 2016 Governor's Sterling Sustained Excellence Award, Florida's top honors for performance excellence. We make it a priority to find ways to do business better, faster and cheaper. To deliver world-class service, our office employs a knowledgeable workforce of 275 skilled tax specialists, accountants and customer service representatives. We strive to make technology a key part of our business operations, including online payment options, a modern call center, a high-speed mail system, and an annual online tax certificate auction. If you would like to be a part of this award-winning workforce, this may be the employment opportunity for you!

This is specialized customer service work of moderate difficulty that requires heavy public contact within the various departments and divisions under the Tax Collector. An employee in this class reviews a wide variety of confidential records and legal documents in accordance with Florida Statutes, County Ordinances, Department of Revenue (DOR), Department of Highway Safety & Motor Vehicles (DHSMV), Florida Fish and Wildlife Conservation Commission (FFWCC), U.S. Bankruptcy Court, and other government agencies' rules and regulations.

Work involves customer service duties and the variety of work differs depending on the area of assignment. An employee in this class is responsible for evaluating situations and inquiries in order to provide the most useful and appropriate information; explaining in general terms the procedures and functions of the PCTC and other governmental agencies; helping and assisting others and taking appropriate action or making proper referrals based upon this knowledge. Emphasis is placed upon exhibiting extreme tact and courtesy in handling customers and judgment is required in making frequent decisions. Decisions concerning departures from standard situations, practices and procedures may be referred to others for action. Instructions regarding work assignments, priorities and the application of office policies and procedures are generally provided by more senior staff; however, an employee in this class is expected to perform routine and standard everyday work assignments with basic guidance, exercising initiative and judgment based upon experience.

This Office Specialist 1 (Front Desk Clerk) position is located at: 13025 Starkey Rd, Largo, FL 33773.

Work Schedule: Monday - Friday; 8:00 a.m.- 5:00 p.m.

What Would You Do?

• Greet customers and routing to the correct categories for TCO services.

• Conduct full citizen/non-citizen applicant and document screening, by analyzing and verifying legal documents, prior to processing and/or issuance of any documents or information, per Federal regulations.

• Provide information, assistance and services to the general public, employees, and others in person, by telephone, or by other forms of communication.

• Assist in the dissemination of information concerning the programs and services of various TCO agencies.

• Operate computer equipment in providing information, resolving routine problems and complaints.

• Perform vendor assistance and routine clerical and filing duties.

• Compile, sort, tabulate and summarize data from customers, computer data, files and other sources.

• Maintain record and office files.

• Receive and maintain materials, record and supplie and assist in checking materials against invoices or orders.

• Issue materials, assemble, pack and transport or arrange information.

• Pick up, deliver or receive and disseminate mail and other information.

• May operate office equipment, document printing devices and other special equipment.

• Keep appointment calendars, schedules appointments, researches and assembles information for others.

• May relieve or fill in for other employees.

• Assist and provide routine support on inquiries from others for assistance, services, and resolution to problems.

• Assist higher level staff in performance of a wide range of activities.

• Participate fully as a member of the Tax Collector's Intranet community; SharePoint, Outlook, Word, and Excel. Utilizes other agency's websites, including but not limited to Property Appraiser, Clerk of Court, DOR, DHSMV, FFWCC, and the Florida Law Library.

• Perform related work as required.

What Do You Need To Have?

• Two (2) years of office support experience dealing with administrative matters, customer accounts, and service problems, general clerical, and experience in the use of computers and general office equipment; or

• An Associate's degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience as described above; or

• An equivalent combination of education, training, and/or experience.

• Other knowledge, skills, abilities, and credentials required for a specific position.

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

• Florida Driver's License.

Why Choose Pinellas County?

When you join Pinellas County, you're not just taking on a job-you're investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:

• Comprehensive Benefits Package: Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.

• Florida Retirement System (FRS): Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.

• Generous leave time: Take advantage of time off to recharge and enjoy life outside of work.

• Wellness Program: Access to county gyms 24/7 and wellness programs as part of our commitment to employee wellness.

• Deferred compensation: Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.

• To learn more, see What We Offer

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and abilities at the below link.

Office Specialist 1