Office Support Clerk Senior - Personal Protection Order Office

Oakland CountyPontiac, Michigan

$41,241 - $55,256 / year

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$41,241-$55,256/year

Job Description

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Location: Pontiac, MICompensation: $41,241 - $55,256Are you a detail-oriented administrative professional who enjoys helping others, working with technology, and ensuring important information is accurate and organized? If you thrive in a fast-paced environment, take pride in providing excellent customer service, and enjoy balancing a variety of administrative responsibilities, this may be the opportunity for you.What You'll Do

* Serve as a key point of contact for the public and law enforcement, providing exceptional customer service and accurate information with professionalism, tact, and diplomacy.

* Greet and assist visitors, answer inquiries, and help resolve questions by providing detailed information regarding department policies and procedures.

* Perform a variety of administrative and clerical support functions using Microsoft Office and department-specific software applications.

* Review, process, and maintain large volumes of electronic records with a high degree of accuracy and attention to detail.

* Search, retrieve, enter, verify, and update data to identify and correct errors, omissions, or discrepancies.

* Prepare, organize, and maintain documents, records, and files in accordance with departmental procedures.

* Support daily department operations by exercising sound judgment, identifying unusual situations, and taking appropriate action to resolve issues.

* Provide administrative support to an operational unit and assist with a variety of office functions as needed.

* Utilize countywide and department-specific technology systems to complete assignments efficiently and accurately.Why You'll Love It Here

* Make a meaningful impact by assisting residents, employees, and stakeholders every day.

* Work in a collaborative and service-focused environment where professionalism and customer service are valued.

* Develop expertise in specialized systems, procedures, and departmental operations.

* Enjoy a role that offers variety, problem-solving opportunities, and the ability to work both independently and as part of a team.

* Build valuable administrative, technical, and customer service skills while supporting important public services.

* Join an organization committed to serving the community and delivering high-quality services to the public.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test.
Have had at least two (2) years of full‑time clerical work experience.

ADDITIONAL DESIRABLE QUALIFICATIONS

Thorough ability to communicate in a clear, polite, and courteous manner.
Coursework, training, and/or experience in office support methods and technology.
Considerable knowledge of grammar, spelling, punctuation, and arithmetic.
Considerable ability to follow oral and written instructions.
Considerable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
Considerable ability to make routine decisions in accordance with departmental policies and procedures.
Considerable ability to utilize current word processing, spreadsheet, database, e-mail and Internet software.

SUPERVISION EXERCISED

Orients, trains, checks, and assigns work to student and office support personnel.

ESSENTIAL JOB FUNCTIONS

Greets, registers, and assists the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties.
Provides in-depth information about the programs and services available through the Pretrial & Justice Services department, referring as needed to updated reference documents and fee listings.
Responds to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information. Confers with co-workers as needed to provide complete responses.
Performs document production.

Initiates and completes documents for formal approval, according to department procedures. Exercises judgement to determine if requesting individuals are authorized to receive certain types of information.

Inputs text, data, and codes into computer database using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required. Conducts research when forms are incomplete, or data is unclear, and updates the information accordingly.

Sorts, opens, and distributes in‑coming mail and departmental materials.

Scan and use bar code information to locate and track documents on the computer.

Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.

Reviews and keeps an updated copy of reference listings of personnel and services available for referral.

Addresses various forms, envelopes, packages, etc., using a personal computer and printer.

Files various reports, documents, correspondence, etc., following standardized office procedures.

Operates various office machines such as fax, computer printers, and duplicating equipment.

Utilizes current countywide and/or department specific software to complete assignments.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate to accurately convey information, using tact and diplomacy.

WORKING CONDITIONS

Work is performed in a typical office environment.

IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

Additional Minimum Qualifications

Union*

BU21 - Circuit Court Employees (AFSCME)

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.

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FAQs About Office Support Clerk Senior - Personal Protection Order Office Jobs at Oakland County

What is the work location for this position at Oakland County?

This job at Oakland County is located in Pontiac, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Oakland County?

Candidates can expect a pay range of $41,241 and $55,256 per year.

What employment applies to this position at Oakland County?

Oakland County lists this role as a Full-time position.

What experience level is required for this role at Oakland County?

Oakland County is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Oakland County?

You can apply for this role at Oakland County either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.