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On-Call Healthcare Support Specialist

The Sisters of Mercy of the AmericasBurlingame, CA

$20 - $24 / hour

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Overview

Compensation
$20-$24/hour

Job Description

On-Call Specialist Sisters of Mercy of the Americas

Position SummaryUnder the supervision of the Life Care Coordinator (LCC), the On-Call Specialist (OCS) provides urgent and emergent support to Sisters requiring care at local hospitals or urgent care centers. This role includes responding to after-hours calls, accompanying Sisters, assisting with communication with medical staff, and providing transportation when needed using a company vehicle.

On-Call Schedule

  • Monday–Friday: 6:00 PM – 6:00 AM

  • Saturday–Sunday: 6:00 AM – 6:00 AM

  • Holidays: 6:00 AM – 6:00 AM

The OCS must respond to calls promptly and arrive within 45 minutes. During weekdays, the OCS is expected to respond to text notifications within 30 minutes and be available between 4:00 PM–6:00 PM for handoff communication.

Assignments are typically scheduled one week at a time.

Key Responsibilities

  • Respond to urgent and emergent care needs of Sisters as scheduled

  • Accompany Sisters to emergency or urgent care facilities

  • Assist with communication and documentation from healthcare providers

  • Coordinate closely with the Life Care Coordinator and Mercy Circle staff

  • Provide transportation and physical assistance as needed

  • Complete required documentation within 24 hours

  • Maintain safety, calm judgment, and professionalism in emergency situations

QualificationsRequired:

  • High school diploma

  • Valid driver’s license with a clean driving record

  • Caregiving experience (formal or informal)

  • Experience communicating with healthcare providers

  • Ability to clearly document healthcare information

  • Must live within a 45-minute drive of Mercy Circle

Preferred:

  • Experience with medical or transportation emergencies

  • Familiarity with healthcare systems

  • Ability to work independently and exercise sound judgment

Physical Requirements

  • Ability to lift up to 30 pounds regularly

  • Ability to assist with wheelchairs and mobility equipment

  • Clear vision, hearing, and effective verbal communication

Mission AlignmentThis role supports the mission of the Sisters of Mercy of the Americas by responding with compassion, dignity, and respect to Sisters in times of urgent need.

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FAQs About On-Call Healthcare Support Specialist Jobs at The Sisters of Mercy of the Americas

What is the work location for this position at The Sisters of Mercy of the Americas?
This job at The Sisters of Mercy of the Americas is located in Burlingame, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Sisters of Mercy of the Americas?
Candidates can expect a pay range of $20–$24 per hour for this role.
What employment applies to this position at The Sisters of Mercy of the Americas?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at The Sisters of Mercy of the Americas?
You can apply for this role at The Sisters of Mercy of the Americas either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.