On-Site Engineer - Nappanee

SWK TechnologiesWarsaw, IN

$70,000 - $80,000 / year

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Overview

Compensation

$70,000-$80,000/year

Job Description

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.

Requirements

Join our diverse and dynamic team to

- Provide technical assistance with regards to computer hardware and software issues
- Provide on-site support as needed
- Resolve client challenges remotely via phone, chat or email
- Track customer issues and resolutions in our ticketing system
- Update and maintain client information or documentation in our systems

Qualifications:

- Previous experience in IT
- Previous Call center experience required
- Managed Service provider experience preferred
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor

Benefits

Medical, Dental and Vision insurance
401k Retirement Plan
Paid Time Off

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FAQs About On-Site Engineer - Nappanee Jobs at SWK Technologies

What is the work location for this position at SWK Technologies?

This job at SWK Technologies is located in Warsaw, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at SWK Technologies?

Candidates can expect a pay range of $70,000 and $80,000 per year.

What employment applies to this position at SWK Technologies?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at SWK Technologies?

You can apply for this role at SWK Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.