On-Site Engineer - Nappanee

SWK TechnologiesWarsaw, IN

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.

Requirements

Join our diverse and dynamic team to

Provide technical assistance with regards to computer hardware and software issues
Provide on-site support as needed
Resolve client challenges remotely via phone, chat or email
Track customer issues and resolutions in our ticketing system
Update and maintain client information or documentation in our systems

Qualifications:

Previous experience in IT
Previous Call center experience required
Managed Service provider experience preferred
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor

Benefits

Medical, Dental and Vision insurance
401k Retirement Plan
Paid Time Off

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FAQs About On-Site Engineer - Nappanee Jobs at SWK Technologies

What is the work location for this position at SWK Technologies?

This job at SWK Technologies is located in Warsaw, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at SWK Technologies?

Employer has not shared pay details for this role.

What employment applies to this position at SWK Technologies?

SWK Technologies lists this role as a Full-time position.

What experience level is required for this role at SWK Technologies?

SWK Technologies is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at SWK Technologies?

You can apply for this role at SWK Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.