On-Site Lead / Bilingual Shift Support (Wed-Sat)

We are seeking one On-Site Lead/Bilingual Shift Support associate per shift to help support daily operations at the Spreetail site. This role is intended for associates who can assist with communication, translation, training support, performance coaching, and basic administrative needs during onboarding and daily shift operations. 

The ideal candidate must be dependable, able to translate effectively for associates when needed, and comfortable partnering with on-site managers to help support a smooth associate experience. 

Key Responsibilities 

The On-Site Lead/Bilingual Shift Support associate will assist on-site managers with day-to-day shift support, including helping communicate expectations, translating information when needed, and supporting associates during their first day and throughout the onboarding process. 

This individual will assist with PIT training coordination, help reinforce safety and performance expectations, and provide basic coaching support when associates need additional guidance. They may also help with simple administrative tasks related to day-one onboarding, attendance follow-up, associate questions, and communication between associates and the on-site management team. 

Primary Duties 

• Provide translation support for associates and on-site managers as needed. 

• Assist with day-one onboarding and help new associates understand expectations. 

• Support PIT training by helping communicate training instructions, safety expectations, and follow-up needs. 

• Assist on-site managers with basic performance coaching and associate check-ins. 

• Help reinforce attendance, productivity, safety, and site expectations. 

• Serve as an additional point of support for associates during the shift. 

• Help escalate associate questions, concerns, or issues to the appropriate on-site manager. 

• Provide basic administrative assistance during onboarding and daily shift operations. 

• Maintain a professional and helpful presence on the floor. 

• Work overtime when the assigned shift is scheduled for overtime. 

Requirements 

• Must be able to translate clearly and effectively for associates and site leadership. 

• Prior lead, trainer, onboarding, or warehouse support experience preferred. 

• Must be comfortable supporting new hire onboarding and basic coaching conversations. 

• Strong communication and follow-up skills. 

• Ability to work closely with on-site managers and shift leadership. 

• Must be dependable and available to work overtime when the assigned shift requires it. 

• Ability to maintain professionalism and confidentiality when assisting with associate matters. 

• Must understand and follow all Spreetail site safety, attendance, and performance expectations. 

Schedule Expectations 

This role will be assigned by shift, with the goal of having one On-Site Lead/Bilingual Shift Support associate per shift. Leads should understand that when their respective shift is scheduled for overtime, they will also be expected to work that overtime to provide consistent support to the team.