Onboarding Specialist

Who You Are

Be Curious

We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.

Customer First

We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that's a customer, a coworker, or an end user - and doing right by them.

Own the Outcome

We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website (www.Alchemer.com).

What you'll spend your day doing:

• Design feature-based agendas for virtual customer training sessions on the Alchemer platform
• Deliver virtual and in-person Alchemer customer training sessions
• Conduct Onboarding Training sessions for new customers and teams as part of greater onboarding programs and initiatives
• Manage project plans and timelines for new training programs
• Work closely with Support leaders to help identify customers who may benefit from individual attention, based on frequency of contact
• Book, schedule and coordinate all aspects of Alchemer Private Training including customer communication and relaying information back to Sales Teams and CSMs
• Utilize industry and company best practices for demos, courses, documentation and training material
• Troubleshoot software or product issues on the fly and escalate unresolved issues to the support team
• Deliver training through web-based course content, online webinars, face-to-face instructor-led courses, Go-Live implementations/set-ups, individual phone or face-to-face coaching sessions
• Up to 20% travel time for on-site customer training and training events (post COVID)
• Constantly look for ways to improve our training programs and methods

Qualifications:

• BS/BA in a business discipline
• At least 2 years of experience delivering remote & on-site instructor-led training or customer support/success - Extra points if you've working in a SaaS or software company
• Familiarity with traditional and blended training methods
• Naturally comfortable in front of a crowd with the ability to engage your audience - polished and poised  
• Excellent written and verbal communication skills, as well as a sense of humor
• Experience customizing & running live demo-based training courses & webinars
• Committed to professional development - a lifelong learner
• Accomplished time manager with the ability to juggle multiple projects simultaneously in a fast-paced environment

Compensation for this position includes an annual base salary of $60,000-$70,000, with eligibility to participate in our Employee Participation Unit program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and twelve paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply. 

Don't meet all the requirements? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification listed. Don't let that stop you! We encourage you to apply if you have some of the requirements listed. You may bring qualities that we're looking for in other areas. Building a diverse, inclusive, and customer centric workplace is important to us at Alchemer. If you're excited about this role and your experience doesn't perfectly align, we encourage you to apply anyway. Let's talk!