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Online Chat Support

ADF Medical Services Inc.Westlake, OH
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Overview

Schedule
Full-time
Part-time
Career level
Entry-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Online Chat SupportADF Medical Services Inc.

We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.

Role: Online Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

  • Respond to patient and client inquiries in real time via our online chat platform
  • Provide accurate information on medical services, appointments, billing, and general support
  • Handle multiple chat conversations simultaneously with professionalism and accuracy
  • Log and document all chat interactions in our support and CRM systems
  • Escalate unresolved or complex issues to the appropriate team or department
  • Deliver a warm, helpful, and professional experience in every interaction
  • Adhere strictly to HIPAA guidelines and patient confidentiality policies

What We're Looking For:

  • 1+ year of online chat or customer service experience
  • Strong written communication and grammar skills
  • Typing speed of 45+ WPM with accuracy
  • Ability to manage multiple chats at once calmly and efficiently
  • Comfortable with chat platforms, CRM tools, and digital systems
  • Reliable high-speed internet and a quiet dedicated workspace
  • Medical or healthcare background is a plus but not required

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • Career growth and advancement opportunities within ADF Medical Services

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FAQs About Online Chat Support Jobs at ADF Medical Services Inc.

What is the work location for this position at ADF Medical Services Inc.?
This job at ADF Medical Services Inc. is located in Westlake, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ADF Medical Services Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at ADF Medical Services Inc.?
ADF Medical Services Inc. lists this position under the following employment categories:
  • Full-time
  • Part-time
What experience level is required for this role at ADF Medical Services Inc.?
ADF Medical Services Inc. is looking for a candidate with "Entry-level" experience level.
Does ADF Medical Services Inc. allow remote work for this role?
Yes, this position at ADF Medical Services Inc. supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by ADF Medical Services Inc. for this role?
ADF Medical Services Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ADF Medical Services Inc.?
You can apply for this role at ADF Medical Services Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.