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Online Customer Service Agent (Remote / Entry Level)

AO Globe LifeFort Wayne, IN
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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Flexible/Unlimited PTO
Career Development

Job Description

AO Globe Life is actively hiring qualified professionals to support veterans and their families in understanding and accessing supplemental benefit programs. This mission-driven, fully remote opportunity offers flexibility, professional growth, and the ability to continue serving others in a meaningful way.

Clients request information about available benefits, and you will schedule and conduct virtual consultations. There is no cold calling or unsolicited prospecting.

Key Responsibilities

  • Conduct virtual consultations with veterans and their families via Zoom

  • Clearly and compassionately explain available life, accident, and health benefit options

  • Guide clients through enrollment and provide ongoing support as needed

  • Maintain accurate, compliant digital records and timely follow-up communication

  • Participate in weekly training sessions, team development calls, and leadership workshops

What We Offer

  • 100% remote work environment (U.S.-based candidates only)

  • Flexible scheduling

  • Inbound client interest — no cold outreach

  • Weekly pay via direct deposit

  • Structured renewal income opportunities for long-term growth

  • Full licensing support and paid training

  • Monthly and quarterly performance bonuses

  • Equity opportunity (3%) for qualifying team members

  • Clear advancement pathways and leadership development

  • Veteran-supportive team culture with consistent mentorship

Preferred Qualifications

  • Experience in benefits advising, client service, or consultative roles

  • Strong virtual communication and rapport-building skills

  • Organized, coachable, and mission-oriented

  • Comfortable using Zoom, CRM platforms, and digital documentation systems

  • Personal connection to or passion for serving the veteran community

Requirements

  • Authorized to work in the United States

  • Reliable high-speed internet connection

  • Windows-based laptop or PC with a functioning webcam

Why Veterans Thrive Here

Many of our top-performing professionals are veterans or military spouses. Our structure, accountability, and team-based environment align naturally with the discipline and leadership developed through military service. Your experience is valued and respected — not something you need to adapt away from.

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran-focused organizations to provide supplemental benefits that protect working-class families nationwide. Our remote-first organization is built on service, integrity, and long-term professional development.

If you are ready to transition into a meaningful civilian career that honors your experience and values, apply today.

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FAQs About Online Customer Service Agent (Remote / Entry Level) Jobs at AO Globe Life

What is the work location for this position at AO Globe Life?
This job at AO Globe Life is located in Fort Wayne, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at AO Globe Life?
Employer has not shared pay details for this role.
What employment applies to this position at AO Globe Life?
AO Globe Life lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at AO Globe Life?
AO Globe Life is looking for a candidate with "Senior-level" experience level.
Does AO Globe Life allow remote work for this role?
Yes, this position at AO Globe Life supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by AO Globe Life for this role?
AO Globe Life offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at AO Globe Life?
You can apply for this role at AO Globe Life either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.