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Online Hotel Reservations Specialist | Customer Support

Destination KnotNew York, New York

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Overview

Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Flexible/Unlimited PTO
Career Development
Tuition/Education Assistance

Job Description

Location: Remote (U.S.)
Employment Type: Flexible Remote Position
Industry: Travel & Hospitality
About the Role
Destination Knot is expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You’ll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish.
Key Responsibilities
Process and confirm hotel bookings through preferred travel partners
Communicate with clients regarding rates, availability, and details
Provide professional customer service via phone, email, or chat
Research properties and destination amenities to match client needs
Maintain accurate records of reservations and client preferences
What You’ll Bring
Exceptional communication and organization skills
Enthusiasm for travel, hotels, and guest satisfaction
Self-discipline and accountability in a remote environment
Basic computer proficiency and comfort learning new systems
What We Provide
100 % remote structure with flexible scheduling
Access to professional travel training and certification paths
Mentorship and advancement opportunities within Destination Knot
Access to industry discounts after completion of onboarding
Start your remote career in travel with a team that values service, growth, and professionalism.
$45,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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FAQs About Online Hotel Reservations Specialist | Customer Support Jobs at Destination Knot

What is the work location for this position at Destination Knot?
This job at Destination Knot is located in New York, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Destination Knot?
Candidates can expect pay range between $45,000–$65,000 for this role.
What employment applies to this position at Destination Knot?
Destination Knot lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
What experience level is required for this role at Destination Knot?
Destination Knot is looking for a candidate with "Senior-level" experience level.
Does Destination Knot allow remote work for this role?
Yes, this position at Destination Knot supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Destination Knot?
You can apply for this role at Destination Knot either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.