Online Payments QA / UX Tester (Paymentus/Chase Merchant Services)

• Job Title: Online Payments QA / UX Tester (Paymentus/Chase Merchant Services)• Location: Rockville, Maryland• Type: Contract• Compensation: W-2 or C2C, Negotiable• Contractor Work Model: Hybrid• Hours: 40.0• Security Clearance: None but full BI check is required

Responsibilities

• Attend a daily 8:45 AM team virtual check-in meeting (non-negotiable). All virtual meetings require the candidate to always have their video enabled (non-negotiable).
• Participate in project management meetings that are remote and some in person if required (non-negotiable).
• Visit various Client business operations as needed.
• Develop various positive and negative testing scenarios and corresponding test scripts when making online and card present payments, documenting test results using the Client's tools (e.g., Visio, OneNote, SnagIt, etc.).
• Provide feedback on the user experience (UX) of making payments, requesting refunds, reviewing receipts for online payments, in-person payments, and IVR (Interactive Voice Response) phone payments.
• Provide feedback on payment reports and files used for researching payments and reconciliation to the Client’s ERP system.
• Contribute to change management communications to payment application users.
• Provide post Go Live support for business operations that have migrated to the new JPM platform, troubleshooting payment issues.
• Document payment processes as required.
• Perform other tasks related to testing payments as directed by the Client's project management team.
• Develop, review, maintain, and update Standard Operating Procedures (SOPs) for credit card acceptance, online payment workflows, and in-person transactions to ensure consistency and compliance.

Requirements

• Self-starter with initiative and ability to work independently based on objectives.
• Experience in testing payment systems, including online and card present transactions.
• Familiarity with payment processing tools and documentation software (e.g., Visio, OneNote, SnagIt).
• Strong communication skills for providing user feedback and testing reports.
• Ability to participate in virtual and occasional on-site meetings, including potential visits to client operations.
• Prior experience with payment reconciliation, change management, and SOP documentation preferred.
• Availability to commit to a minimum of one year with flexibility for on-site support as needed.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-CB3

Ref: #851-Rockville-S1