Online Studio Casino Shift Manager - Full Time
Bally's CorporationLincoln, RI
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Paid Vacation
Career Development
Health & Wellness Programs
Job Description
Responsibilities:
- Ensuring compliance with audit and operational regulations and guidelines.
- Being responsible for the preparation for new or changed services with full oversight of the change process and the maintenance of regulatory, legal, and professional standards as well as managing the performance of existing systems and services.
- Leadership of the studio team, recruiting, motivating, developing, and managing the performance of direct reports, building a high caliber team with the skills and capabilities needed to deliver the required results.
- Overseeing and managing all gaming operations
- Managing and leading a team, ensuring they are adequately trained, scheduled, and performing their duties efficiently.
- Ensuring the highest level of customer service is provided.
- Handling escalated customer issues and complaints to ensure customer satisfaction.
- Implementing and maintaining security measures to prevent cheating and fraud.
- Acting as the final authority in resolving disputes or discrepancies related to gaming activities or customer interactions.
- Implementing training programs for studio gaming staff to ensure they are well-versed in studio gaming rules, regulations, and customer service skills.
- Preparing reports on gaming activities and customer feedback. Analyzing data to identify areas for improvement and operational efficiency.
- Ensuring that all gaming equipment, tables, and facilities are well-maintained and in good working condition.
- Implementing and promoting responsible gaming practices to ensure the safety and well-being of customers.
- To keep employees operating productively and working on all necessary tasks to meet business and customer needs.
- Have excellent knowledge of all our games and products and provide proper guidance where necessary.
- Amend and follow-up the Game Presenters' roster and break list, making sure responsibilities such as approving swaps, vacation leave, and over-time are looked into, and ensuring the proper number of staff is present for each shift.
- Monitoring tables to ensure all is functional and working efficiently, in accordance with set company protocols.
- Identifying and resolving all real-time incidents on the gaming floor related to all components of operations, including staff issues, hardware, software, and network connectivity.
- Moderating the chat and monitoring players' bets, making sure games are played appropriately.
- Making sure all team members follow company policies and regulations, including providing feedback and constantly monitoring their performance.
Working Environment:
Quiet, Clean, Smoke Free Environment
Target Salary Range: ($70,000)
Bally's Lincoln Casino Resort: About | LinkedIn
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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FAQs About Online Studio Casino Shift Manager - Full Time Jobs at Bally's Corporation
What is the work location for this position at Bally's Corporation?
This job at Bally's Corporation is located in Lincoln, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Bally's Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Bally's Corporation?
Bally's Corporation lists this role as a Full-time position.
What experience level is required for this role at Bally's Corporation?
Bally's Corporation is looking for a candidate with "Director" experience level.
What benefits are offered by Bally's Corporation for this role?
Bally's Corporation offers following benefits: Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Bally's Corporation?
You can apply for this role at Bally's Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.