Onsite Supervisor – Insurance Accounts Receivable (Healthcare RCM)

About IKS Health:

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial, and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

Position: Supervisor – Insurance Accounts Receivable (Healthcare RCM)

Job Summary

We are seeking a Supervisor – Insurance Accounts Receivable (AR) to lead a team of AR representatives responsible for payer follow-up, claims resolution, and denial management. The team focuses on ensuring timely and accurate resolution of insurance claims across Medicare, Medicaid, Workers’ Comp, and commercial payers. The Supervisor will oversee daily operations, ensure compliance with payer regulations, monitor KPIs, and drive continuous process improvements to meet and exceed client expectations.

Key Responsibilities

Team Leadership & amp; Oversight

Supervise AR representatives handling insurance claim follow-up across multiple payer

types.

Manage day-to-day operations, attendance, and production to meet contractual SLAs.

Provide coaching, mentoring, and structured feedback to optimize performance and

professional growth.

Payer-Specific AR Management

Ensure thorough understanding and compliance with Medicare, Medicaid, Workers’ Comp, and

commercial payer rules and guidelines.

Oversee timely follow-up and resolution of unpaid and denied claims, including escalated/high-

dollar accounts.

Monitor trends in denials (COB, medical necessity, coding edits, authorization issues) and

implement corrective action plans.

Coordinate with client and internal revenue cycle teams to address payer-specific challenges. 

Performance & Process Excellence

Monitor and analyze KPIs (A/R days, aging, denial rates, collections) through reports and dashboards.

Identify systemic issues and partner with Quality, Training, and Operations Excellence teams to strengthen processes.

Ensure accurate and timely reporting of team productivity, efficiency, and collections outcomes. 

Collaborate with cross-functional support teams (WFM, IT/IS, BI/MIS, HR) for issue resolution and performance optimization.

Escalation & Compliance Management

Work client escalations to resolution while ensuring adherence to payer regulations and compliance requirements.

Maintain high standards of accuracy, documentation, and audit readiness.

Stay current with CMS guidelines, state Medicaid updates, and payer-specific changes to keep the team compliant and effective.

Skills and Abilities:

Deep knowledge of U.S. healthcare insurance claim life cycle and payer-specific rules.

Strong understanding of Medicare and Medicaid complexities including prior auth, secondary

billing, crossover claims, and state-level nuances.

Ability to analyze denial/appeal trends and implement corrective strategies.

Conflict resolution and strong emotional intelligence to manage team dynamics.

Excellent analytical, organizational, and problem-solving skills.

Ability to lead both onsite and remote teams effectively.

Education:

High school diploma Mandatory (Bachelor’s degree Preferred)

Qualifications:

5+ years of supervisory/management experience in insurance AR (Medicare, Medicaid, Workers’ Comp, commercial payers).

Strong interpersonal, oral, and written communication skills.

Proficiency in EPIC billing system (preferred) and experience with DDE/FISS, Medicaid portals, and payer- specific systems.

Familiarity with CPT, ICD-10 coding, and billing edits.

Proven experience in denial management, appeals, and payer escalations.

Proficiency in MS Office, Google Suite, and workflow/case management tools.

Demonstrated success in improving AR outcomes such as reducing aging, increasing cash collections, and lowering denial rates.

Compensation and Benefits: The base salary for this position is $65,000 a year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.