Operational Engineer – Wireless Messaging (SMS/MMS)

Inabia Software & Consulting Inc.Ridgeland, MS

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

This position is fully on site in Ridgeland, MS (no remote or hybrid)Job SummaryWe are seeking an Operational Engineer with hands-on experience in wireless messaging systems, specifically SMS and MMS. The role involves monitoring, troubleshooting, and optimizing messaging platforms, ensuring high availability, reliability, and performance across telecom networks.Key Responsibilities

Monitor and maintain SMS/MMS platforms, gateways, and messaging infrastructure.
Troubleshoot delivery issues across carrier networks and aggregators.
Analyze logs, delivery receipts (DLRs), and message flows to identify failures.
Ensure uptime, system performance, and SLA compliance.
Work with telecom protocols such as SMPP, MM7, HTTP APIs, and signaling systems.
Collaborate with carriers, vendors, and internal teams for issue resolution.
Perform root cause analysis (RCA) and implement preventive measures.
Support deployments, upgrades, and configuration changes.
Maintain operational documentation and runbooks.
Participate in on-call rotation for incident response.

Required Skills & Experience

3–7+ years in telecom, messaging, or wireless operations.
Strong experience with:
- SMS/MMS protocols: SMPP, MM7, SS7 (preferred), Diameter (nice-to-have)
- Messaging platforms (e.g., OpenMarket, Syniverse, Twilio, or similar)
Knowledge of:
- Routing, delivery receipts, message encoding (GSM, Unicode)
- Carrier connectivity and interworking
Experience with log analysis and monitoring tools (e.g., Splunk, ELK, Grafana).
Basic scripting skills (Python, Bash, or similar) for automation.
Familiarity with Linux/Unix systems.
Understanding of networking fundamentals (TCP/IP, firewalls, VPNs).

Preferred Qualifications

Experience in Tier 2 / Tier 3 telecom support.
Exposure to cloud platforms like Amazon Web Services or Google Cloud Platform.
Knowledge of 4G/5G messaging evolution (RCS is a plus).
Experience working with messaging APIs from Twilio or similar providers.
ITIL certification or incident management experience.

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FAQs About Operational Engineer – Wireless Messaging (SMS/MMS) Jobs at Inabia Software & Consulting Inc.

What is the work location for this position at Inabia Software & Consulting Inc.?

This job at Inabia Software & Consulting Inc. is located in Ridgeland, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Inabia Software & Consulting Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Inabia Software & Consulting Inc.?

Inabia Software & Consulting Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Inabia Software & Consulting Inc.?

Inabia Software & Consulting Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Inabia Software & Consulting Inc.?

You can apply for this role at Inabia Software & Consulting Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.