Operational Initiative Specialist - Healthcare Operations & Compliance - Nashville (Hybrid)

About Us 

Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®. Significant ongoing investment in research and development has led to over 2,100 patents, award-winning designs, and successful clinical outcomes. 

Össur is focused on improving people’s mobility through the delivery of Prosthetics and Bracing & Supports solutions. Helping people live a Life Without Limitations is why we exist as a company. 

About the Role 

The Operational Initiatives Specialist is responsible for supporting the planning, execution, and sustainment of operational programs and initiatives across a multi-site clinic network. This exempt role exercises independent judgment and discretion in supporting cross-functional initiatives, advising stakeholders, and driving consistent operational execution across markets.

The Specialist plays a key role in supporting new partner integrations through training support, process adoption, and program rollout activities. Owns the maintenance and ongoing updates of the ABC accreditation master site binder, ensuring alignment with all site-specific accreditation standards and applicable state regulations. This role leverages technology to streamline workflows, support automation efforts, and promote best-practice adoption. Serving as a critical operational resource across all regions, the position focuses on quality execution, continuous improvement, and effective change management.

Note: Ideal candidate will be comfortable working hybrid from our Nashville, TN location.

What You’ll Do

• Support and contribute to cross-functional operational initiatives by independently managing assigned workstreams, timelines, and deliverables.

• Exercise judgment in prioritizing tasks, identifying risks, and escalating issues to ensure initiatives remain on track and aligned with organizational objectives.

• Partner with internal stakeholders across operations, clinical leadership, IT, strategy, and project management to support initiative planning and execution.

• Communicate proactively with stakeholders by providing updates, synthesizing feedback, and supporting alignment across markets and operational programs.

• Assist in the development, analysis, tracking, and reporting of key performance indicators (KPIs) to evaluate operational effectiveness and program impact.

• Support change management activities, including assisting with training strategies, process documentation, adoption support, and end-user enablement.

• Provide consultative and hands-on operational support to markets as needed, including occasional on-site support to facilitate implementation and adoption.

• Support enterprise-wide operational programs such as the Patient Outreach Program, Standard Operating Procedures (SOPs), Net Promoter Score (NPS) / Patient Satisfaction Program, and other initiatives as assigned.

• Maintain and update the ABC accreditation master site binder, ensuring all documentation reflects current accreditation standards and applicable state regulatory requirements.

• Monitor and track changes to accreditation and state regulations, proactively incorporating updates into site binders and communicating required changes to appropriate team members.

• Collaborate with cross-functional partners to maintain and update Power BI dashboards and operational reports, ensuring data accuracy and usability.

• Serve as a central coordination point for documentation, communication, and planning efforts related to operational initiatives and integrations.

• Collaborate closely with strategy and project management teams to ensure initiatives are aligned with organizational priorities and operational standards.

• Perform other duties as assigned, consistent with the scope and level of this exempt role.

• Demonstrated ability to work independently and exercise sound judgment in managing priorities and operational support activities.

• Strong organizational and analytical skills with the ability to manage multiple initiatives simultaneously.

• Excellent verbal and written communication skills, with the ability to communicate effectively across levels and functions.

• Customer service oriented with a collaborative, solutions-focused mindset.

• Detail-oriented with a strong focus on accuracy, consistency, and quality execution.

• Proficiency in data analysis, reporting tools, and dashboards (e.g., Power BI) preferred.

• Ability and willingness to travel occasionally based on operational needs.

• Willingness to travel occasionally to support operational needs.

• Strong patient-first mindset and commitment to service

• Servant leadership style with a collaborative, team-oriented approach

• Team player & collaborative

• High level of integrity and ethical conduct

• Results driven, growth-oriented and organized

• Analytical problem-solver with strong attention to detail

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• This position operates primarily in a professional remote office environment with regular use of standard office equipment, technology platforms, and collaboration tools. The role requires frequent interaction with cross-functional teams, clinical leadership, and operational stakeholders across multiple regions.

• Occasional travel to clinic locations may be required to support operational initiatives, integrations, training, or process adoption activities. When on-site, the role may involve exposure to active clinical or administrative settings.

Who You Are  

• Bachelor’s degree required.

• Experience supporting operations in a multi-site patient care, healthcare services, or similarly complex environment preferred.

• Experience in Orthotics and/or Prosthetics (O&P) strongly preferred

Why You’ll Feel Good Working Here 

Join our team if you want to make a lasting impact; we will support you along the way. 

• We value a diverse working environment and a welcoming and fun company culture 

• We empower our colleagues and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care 

• Competitive Compensation Packages 

• Medical, Dental, and Vision Benefits  

• 401(k) Retirement Plan with employer matching contribution 

• 9 paid holidays 

• 13 vacation days, birthday and two (2) volunteer days 

• 8 sick days within your first year of employment 

• Paid Parental Bonding 

ForMotion is a global network of Orthotic & Prosthetic patient care clinics providing exceptional care through award-winning mobility solutions and world-class healthcare professionals.

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.