Operational Technology Field Service Lead

Universal Forest Products, Inc.Bartow, FL

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

Operational Technology Field Operations Lead

Job Summary

The Operational Technology (OT) Field Operations Lead supports the planning, coordination, and execution of OT system deployments across manufacturing facilities. This role focuses on field-level implementation of SCADA systems, industrial data collection platforms, and associated hardware, ensuring deployments align with defined OT standards, timelines, and operational expectations.

This position translates approved OT designs into successful field implementations and serves as a key execution resource within the department. The role provides technical recommendations and field leadership while operating within established OT strategy and architectural direction.

Essential Job Duties and Responsibilities

Field Deployment Execution

Lead field execution of OT system deployments, including SCADA installations, industrial data collection systems, and related hardware integrations
Coordinate implementation activities to ensure alignment with approved OT architecture and standards
Translate system designs into practical deployment plans for manufacturing environments
Support commissioning and validation of deployed systems

Planning & Design Support

Develop detailed deployment plans and field-level technical requirements
Prepare project scopes, material lists, and implementation sequencing plans
Provide input and recommendations for project cost estimates and resource planning
Support CAPEX planning discussions through field-level analysis and implementation insight
Recommend hardware components and installation approaches aligned with established OT strategy and standards

Vendor & Contractor Coordination

Assist in evaluating vendors and contractors for field-related work
Provide recommendations for contractor selection
Supervise field execution once contractors are selected to ensure work meets defined standards
Monitor installation quality, schedule adherence, and safety compliance
Serve as the primary field-level liaison between the OT team and external vendors during project execution

Cross-Functional Coordination

Serve as the primary liaison between the OT team and local plant installation teams during deployments
Act as project liaison between the OT Team and the OT Software Services department to ensure implementation alignment
Facilitate communication between OT leadership and field personnel throughout project execution
Escalate risks, deviations, or technical concerns to OT leadership for resolution

Standards & Continuous Improvement

Recommend improvements to installation standards, field documentation, and deployment workflows
Provide feedback regarding hardware performance and field implementation effectiveness
Support standardization initiatives through field validation and recommendation
Maintain accurate deployment documentation and implementation records

Training & Knowledge Transfer

Assist in training plant personnel and OT support staff on deployed systems
Provide field insight to improve onboarding materials and support documentation

Minimum Qualifications

5+ years of experience in Operational Technology, Industrial Automation, Manufacturing Systems, or related field.
Demonstrated experience supporting OT or automation deployments in manufacturing environments
Experience working with SCADA systems, PLC integrations, and industrial networking
Experience preparing project scopes and supporting capital planning discussions
Strong organizational, communication, and coordination skills
Ability to travel to manufacturing facilities as required
Ability to work safely in industrial environments and adhere to site-specific safety requirements

Preferred Qualifications

Experience coordinating external contractors or vendors
Familiarity with industrial data collection platforms and edge devices
Experience standardizing field installation practices across multiple facilities

Working Conditions

Frequent travel to manufacturing facilities
Work performed in industrial environments requiring adherence to safety protocols
Standard business hours with flexibility based on deployment schedules

The Company is an Equal Opportunity Employer.

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FAQs About Operational Technology Field Service Lead Jobs at Universal Forest Products, Inc.

What is the work location for this position at Universal Forest Products, Inc.?

This job at Universal Forest Products, Inc. is located in Bartow, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Universal Forest Products, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Universal Forest Products, Inc.?

Universal Forest Products, Inc. lists this role as a Full-time position.

What experience level is required for this role at Universal Forest Products, Inc.?

Universal Forest Products, Inc. is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Universal Forest Products, Inc.?

You can apply for this role at Universal Forest Products, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.