Operations Analyst - Service Engagement & Operations
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Overview
Compensation
$43-$53/hour
Job Description
Request ID: 68230-1Title: Operations Analyst - Service Engagement & OperationsLocations: Plano, TX 75024 Duration: 12 MonthsRate Range: $43 - $53/Hour on W2 (All inclusive) Note: Applicants must be willing work on W2Job Description: Act as an operational interface between customers, internal teams, and vendors in a telecommunications environment Bring 02 years of experience with strong communication and data analysis skills, or 24 years of experience in the telecommunications industry Support end to end customer engagement and service delivery across the service lifecycle Serve as a primary point of contact for customers during provisioning, migration, and decommissioning activities Conduct daily customer interactions (calls, emails, and other channels) to provide status updates and dispositions Submit, monitor, and track service orders, migrations, and disconnections in customer systems Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service issues Monitor post provisioning and decommissioning activities to ensure smooth customer transitions Respond to customer inquiries and tickets, troubleshoot issues, and provide timely resolutions during transition and hyper care periods Identify risks, delays, and service gaps, and escalate issues through defined escalation paths Maintain accurate documentation of customer interactions, orders, issues, and resolutions Prepare status reports, trackers, and updates related to fulfillment progress and service health Conduct post cutover follow ups to assess customer satisfaction after migration from legacy to target services Track and report customer satisfaction (CSAT) metrics and highlight trends and improvement opportunities Ensure activities comply with customer requirements, organizational standards, and service level objectives Demonstrate strong verbal and written communication with a customer focused mindset Manage multiple tasks and priorities effectively in a fast paced operational environment Collaborate effectively with cross functional and technical teamsCompany Benefits & Culture
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
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FAQs About Operations Analyst - Service Engagement & Operations Jobs at Artech LLC
What is the work location for this position at Artech LLC?
This job at Artech LLC is located in Plano, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Artech LLC?
Candidates can expect a pay range of $43–$53 per hour for this role.
What employment applies to this position at Artech LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Artech LLC?
You can apply for this role at Artech LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.