Operations Analyst - Outreach & Scheduling

Clozd is the leader in Decision Intelligence-helping companies uncover the truth by capturing direct feedback throughout the customer journey.

We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer-giving executives the insights they need to improve win rates, retention, and growth.

We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment and never compromise their integrity.

This person will play a vital role in our outreach efforts and business development. We've historically had our part-time ops associates (and before that our publishing associates) dedicate a few hours each week to calling. However, the impact of calling for our priority clients is so huge we want to have a role dedicated to it. Having a dedicated caller will ensure consistent bandwidth for calling, and their specialization will yield greater efficiencies in their calling efforts.

This is a very fun and challenging opportunity for anyone who wants to bet on themselves to potentially make a lot of money and a lasting difference at Clozd.

What you will be doing:

• Dedicate 20 hours of cold calling, texting, and LinkedIn messaging each week.
• Coordinate with our operations analyst to receive contacts to call and reach out to.
• Work closely with our operations analyst to communicate the results of outreach efforts for each client.
• Help develop and advance our calling and texting processes.

Qualifications:

• College Student (Junior to Senior year).
• Driven and motivated, who takes initiative.
• Experience with cold calling and enjoys it.
• Head down mentality - Willing to hustle and work hard.
• Important that this person works well with the team and represents Clozd and our clients in a professional manner.

Benefits:

• Competitive compensation (Hourly wage plus commission).
• Unlimited PTO with a boss that encourages taking time off and using PTO to recharge.
• Weekly catered lunches, stocked kitchens, quarterly company/department activities.

Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Clozd participates in E-Verify.

All Clozd employees are required to successfully pass a background check upon being hired.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.