Operations Analyst - Customer Service

Uline, Inc.Gurnee, IL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Paid Holidays

Paid Vacation

Job Description

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you'll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

Analyze contact center performance data and deliver insights that inform business strategy.
Drive improvements that enhance customer service operations, efficiency and processes.
Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

Bachelor's degree.
2+ years of experience in data analysis or business intelligence.
Advanced Microsoft Excel, SQL and Power BI experience.
Excellent communication, analytical and organizational skills.
Robotic Process automation (RPA) a plus.
Uline does not participate in the H1-B lottery.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.

Employee Perks

Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

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FAQs About Operations Analyst - Customer Service Jobs at Uline, Inc.

What is the work location for this position at Uline, Inc.?

This job at Uline, Inc. is located in Gurnee, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Uline, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Uline, Inc.?

Uline, Inc. lists this role as a Full-time position.

What experience level is required for this role at Uline, Inc.?

Uline, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Uline, Inc. for this role?

Uline, Inc. offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Uline, Inc.?

You can apply for this role at Uline, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.