Operations Analyst III - Contract Operations Analyst

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Procurement Operations Analyst will partner with Technology, Procurement, Legal, Accounts Payable, suppliers, and business stakeholders to support procurement processes, supplier onboarding, contract execution, reporting, and issue resolution. The ideal candidate is analytical, organized, relationship-focused, and comfortable working across enterprise systems to deliver accurate data, improved processes, and strong stakeholder support.

Key Responsibilities

• Support Technology, Procurement, and Legal teams through business, procurement, and legal processes using enterprise systems.
• Review, modify, and approve service orders and Master Service Agreements to ensure alignment with legal, procurement, and business requirements.
• Assist Category Sourcing with the execution of service agreements, contracts, and supplier documentation.
• Identify and implement process improvements that reduce risk, increase efficiency, and support strong compliance standards.
• Support the onboarding and ongoing management of telecommunications suppliers.
• Serve as a data steward for procurement and inventory data, ensuring information is accurate, complete, and usable for analysis.
• Conduct research and analysis using relevant systems to translate raw data into actionable insights for business decision-making.
• Provide ad hoc reporting and research related to vendor contractual commitments, and service-level agreement enforcement.
• Support supplier savings tracking, business updates, vendor audits, reporting, and special projects.
• Partner with Accounts Payable, suppliers, and internal teams to resolve payment-related issues in a timely manner.
• Help employees understand procurement processes, system usage, policies, and approval workflows.
• Serve as a liaison between the Technology and Procurement organizations to improve coordination and execution.

Basic Qualifications

• Bachelor's degree in Engineering, Business Administration, Management, Operations, Procurement, Supply Chain, or a related field.
• Two or more years of relevant experience in sourcing, procurement, supply chain, account management, supplier management, or another role requiring strong relationship building and stakeholder support.
• Experience with or understanding of telecommunications providers, networks, and products.

Knowledge, Skills, and Abilities

• Strong analytical, critical thinking, and problem-solving skills.
• High attention to detail with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Proficiency using Microsoft Excel and enterprise systems to analyze data, prepare reports, and support business decisions.
• Excellent written, verbal, and presentation skills.
• Strong business acumen and the ability to work effectively with cross-functional stakeholders.
• Demonstrated ability to build relationships, resolve conflicts, and support change management initiatives.
• Self-motivated, goal-oriented, and curious, with a continuous improvement mindset.

This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; a 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; an employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship opportunities for dependents; a wellness program; and other company benefits. This position is equity eligible.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.