Operations Associate

About this role:

The Operations Associate is the first operational advocate a nurse encounters when joining our workforce. Every interaction — from an initial licensure inquiry to onboarding system access — is an opportunity to reduce friction, build trust, and demonstrate that we take the professional and personal investment our nurses make as seriously as they do.

This role sits at the intersection of compliance rigor and relationship stewardship. You will manage multi-state license verification, credentialing timelines, and regulatory adherence — all while keeping the nurse experience at the center of every decision.

What you'll do:

Licensure & Credentialing

• Verify, track, and maintain active nurse licensure across all applicable states using primary-source verification methods and internal tracking systems.
• Manage license renewal calendars with advance notice workflows — ensuring nurses are notified 90, 60, and 30 days prior to expiration.
• Coordinate multi-state compact (NLC) status determinations and advise nurses on compact eligibility with empathy and clarity.
• Facilitate expedited licensure requests when patient care timelines demand it, owning escalation to licensing boards on the nurse's behalf.
• Monitor ongoing compliance requirements — continuing education, background checks, health screenings, required certifications — and proactively alert nurses to action items.
• Conduct periodic audits of active nurse records to identify and remediate compliance gaps before they become deployment barriers.
• Maintain working knowledge of state-specific practice acts and licensing board policies across the nurse deployment footprint.
• Generate and distribute regular compliance status reports to workforce operations leadership.

Nurse Communication & Experience

• Serve as the primary point of contact for nurse licensure and compliance inquiries — delivering timely, plain-language responses across phone, email, and messaging channels.
• Proactively reach out to nurses when documentation is missing, a license is approaching expiration, or a compliance hold may affect scheduling.
• Advocate internally on behalf of nurses experiencing processing delays, system access issues, or credentialing bottlenecks.
• Gather and relay nurse feedback on credentialing and access processes to drive continuous improvement.

Requirements

Required

• Associate's degree or equivalent combination of education and experience in healthcare administration, human resources, or a related field.
• 2+ years of experience in nurse credentialing, healthcare compliance, medical staff services, or workforce operations.
• Working knowledge of nurse licensure processes, multi-state compact (NLC) rules, and standard credentialing requirements.
• Demonstrated ability to manage a high-volume, time-sensitive workload while maintaining accuracy and responsiveness.
• Strong written and verbal communication skills with a customer-service orientation — especially in high-stakes or time-pressured interactions.
• Proficiency in Microsoft Excel and comfort working across multiple systems and databases simultaneously.

Preferred

• Bachelor's degree in Healthcare Administration, Nursing, Business, or a related field.
• Prior experience in a contact center, nurse staffing, or travel nursing support environment.
• Familiarity with workforce management (WFM) platforms and staffing operations workflows.

Benefits

This will be a full-time, hourly position based out of our Nashville office. You will be eligible for the full-time suite of benefits for hourly employees including medical, dental, vision, 15 days of PTO, and the opportunity to participate in the 401k program with a company match.