Operations & Lease Administrator

You will excel in this role if you are:

• A highly organized and detail-oriented professional who values accuracy and takes pride in maintaining clean, reliable data and documentation

• Comfortable working in a growing, startup-style environment where processes and workflows continue to evolve, and able to adapt while helping bring structure and consistency to daily operations

• Self-motivated, dependable, and capable of working both independently and collaboratively within a small team setting

• Naturally process-minded and analytical, with the ability to identify gaps, ask thoughtful questions, and contribute to improving operational workflows over time
• Professional and service-oriented, with strong communication skills and the ability to interact confidently and courteously with tenants, vendors, and internal teams
• Flexible and solutions-focused, maintaining a positive, steady approach when priorities shift or new responsibilities emerge

A day in the life:

• Administer lease and tenant records within the property management system, ensuring lease data, charges, and critical dates remain accurate and up to date
• Execute recurring billing and revenue workflows, including monthly rent cycles, recoverable expenses, and tenant charge updates in accordance with lease terms
• Review lease documents, amendments, and related materials to extract relevant information, validate billing structures, and maintain documentation integrity
• Serve as a primary administrative point of contact for tenant inquiries related to leases, billings, and account matters, coordinating with Accounting, Facilities, and management as necessary
• Monitor tenant accounts and ledgers for discrepancies or inconsistencies, coordinating adjustments and resolutions with the Controller or Accounting team
• Coordinate operational workflows involving tenant requests, vendor documentation, and internal processes, helping ensure activities are tracked and completed accurately and on time
• Contribute to maintaining organized property, lease, and vendor records while supporting the continued refinement of workflows and procedures within a growing portfolio environment

What we are expecting from you:

• A Bachelor’s degree in Business, Accounting, Finance, Real Estate, or a related field is preferred; equivalent professional experience will be considered
• Minimum of two (2) years of relevant experience in lease administration, property administration, billing, property management operations, or a related role
• Demonstrated experience working within system-driven workflows, with strong attention to data accuracy, documentation integrity, and detail-sensitive responsibilities
• Experience with property management or lease administration platforms (Yardi Voyager strongly preferred) and proficiency with Microsoft Office applications, particularly Excel and Outlook
• Working understanding of lease structures, tenant charge components, and revenue/billing processes within a property or portfolio environment
• Ability to interpret lease documents, extract relevant information, and apply established procedures to support billing and operational accuracy
• Strong organizational and time-management skills, with the ability to manage recurring responsibilities, deadlines, and multiple priorities
• Strong written and verbal communication skills, with the ability to interact professionally and courteously with tenants, vendors, and internal teams
• Comfort working in a growing, startup-style environment where processes and workflows continue to evolve, and the ability to adapt while maintaining accuracy and consistency
• Demonstrated reliability, accountability, and process discipline, with the ability to work independently while adhering to established policies and internal controls
• Ability to identify discrepancies, inconsistencies, or data anomalies and escalate appropriately

Nice to have:

• Experience working within a commercial real estate, property management, or multi-tenant portfolio environment
• Advanced proficiency with Microsoft Excel, including comfort working with formulas, structured datasets, and data validation
• Familiarity with document management practices, records control, or compliance-sensitive administrative environments
• Exposure to process improvement, workflow development, or system optimization initiatives
• Experience supporting cross-functional teams in a dynamic or growing business environment
• Comfort learning new systems, tools, or technologies as operational needs evolve
• Prior experience working in a small team or startup-style organization