Operations & Business Systems Specialist
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Overview
Job Description
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Brand Documentation: Author and update all central system documentation, including the Brand Operations Manual, SOPs, and compliance checklists.
- Platform Administration: Serve as super-admin for Operandio (intranet/SOP platform), managing account hierarchies, templates, and permissions.
- Communications & Compliance: Publish monthly briefs and mandatory checklist action items; track system-wide compliance and brand standard audits across all locations.
- Tech Stack Management: Oversee vendor evaluation, setup, and health monitoring to ensure software tools connect seamlessly and eliminate operational friction.
- Automations & Workflows: Build and optimize system integrations using n8n, webhooks, Zapier, and CRM triggers to automate data flow between corporate and franchise tools.
- Troubleshooting: Act as the internal SME for complex platform configurations, API integrations, and technical escalations.
- Initiative Management: Lead operations and marketing projects (e.g., website rebuilds, vendor transitions, new program rollouts) from design to launch.
- Rollout Architecture: Partner with internal SMEs to translate strategies into launch timelines and actionable execution toolkits for franchisees.
- Experience: 3–5+ years in operational systems administration, tech stack management, or project management (franchise/multi-unit experience preferred).
- Technical Skills: Hands-on super-admin experience with operations/SOP platforms (Operandio, Trainual, Compass); proficiency building automations via n8n, Zapier, webhooks, and CRM workflows; fluency with project tools.
- Core Competencies: Detail-obsessed, strong process mindset to translate complex workflows into simple SOPs, and proven project ownership in a hybrid work environment.
- System Compliance: High franchisee completion rate on mandatory checklists, audits, and SOP sign-offs.
- Project Delivery: On-time, within-scope rollout of assigned cross-functional initiatives.
- Tech Stack Optimization & Vendor ROI: Selection and maintenance of fit-for-purpose vendor solutions (the right tools in the right roles), demonstrated by high system adoption, minimized software redundancy, and max tool ROI.
- System Health & Efficiency: Low integration bug rates, high API uptime, and rapid resolution of technical platform issues.
Flexible work from home options available.
About Us
Taste Buds Kitchen has taken the country by storm with a refreshingly simple concept. We provide culinary entertainment to kids, families and adults in a fun, beautiful and state-of-the art Kitchen Studio. Kids ages 2 to teen love our hands-on cooking classes, camps, birthday parties and field trips. Adults love our byob date night cooking classes, birthday parties, bachelorettes, showers and corporate events. Our innovative programs are as entertaining as they are educational. We always strive to engage and delight our guests.
Job Opportunities
We have incredible career opportunities in each of our growing Kitchen Studios nationwide, as well as our corporate office. Get involved in an exciting and growing company. We are always looking for dynamic talent to join our fun-loving and hard-working team! Perfect for culinary professionals, passionate foodies, teachers, managers, administrators, marketers and college and high school students alike.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
