Operations Branch Manager, Personal Care Services

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Operations Branch Manager, Personal Care Services

Full-Time | On-Site + Field Work | Monday- Friday

Annual Salary Range: $60,000 - $70,000

At Elara Caring, we believe the best care happens at home-and strong leadership makes it possible. As a Operations Branch Manager, Personal Care Services, you'll lead operations, develop teams, and play a critical role in expanding our presence in the community.

We are in an exciting phase of growth and expansion, and we're looking for a leader who is ready to be boots on the ground, building relationships, strengthening our brand, and driving results.

This is more than a management role-it's an opportunity to lead and grow a market:

• Growth & Expansion- Help scale operations and build a high-performing team

• Community Involvement- Actively engage in the community and represent Elara Caring locally

• Relationship Expansion- Strengthen partnerships with clients, families, referral sources, and community stakeholders

• Branding & Market Presence- Elevate Elara Caring's visibility and reputation in your region

• Industry Expertise in Maine- Leverage your local knowledge to drive strategy and success

What We Offer:

• A collaborative and supportive work environment

• A meaningful opportunity to positively impact lives every day

• Competitive compensation packages

• Tuition reimbursement for full-time employees

• Free continuing education opportunities for all team members

• Clear paths for career growth and advancement

• Comprehensive medical, dental, and vision insurance

• 401(K) with employer match

• Generous paid time off, including holidays and family/pet bereavement

• Pet insurance for your furry family members

As the Operations Branch Manager, you'll contribute to our success in the following ways:

• Oversee and coordinate personal care services to ensure client plans of care are followed

• Conduct start-of-care and routine client visits to assess care delivery and safety

• Supervise, train, coach, and evaluate caregivers

• Monitor client physical and mental status and communicate changes appropriately

• Coordinate schedules and staffing to meet service needs, including planned and unplanned absences

• Maintain accurate client and caregiver documentation and schedules

• Review utilization, billing, payroll, and authorization reports for accuracy

• Support caregiver onboarding, orientation, and ongoing training

• Partner with Talent Acquisition to support caregiver recruitment and community events

• Ensure compliance with state, federal, payer, and Elara Caring requirements

• Foster positive relationships with clients, families, case managers, and community partners

• Actively participate in branch growth and operational initiatives

What is Required?

• High School Diploma or GED required; Associate's or Bachelor's degree preferred

• Experience working with or supporting elderly and/or disabled individuals

• Two (2) years of experience in a fast-paced office or healthcare setting preferred

• Prior leadership, coordination, or supervisory experience preferred

• Requirements vary by state and may include RN or LPN licensure, college coursework, or equivalent healthcare experience (outlined during the hiring process).

• Knowledge of Medicare/Medicaid and home care services preferred

• Strong computer, communication, and organizational skills

• Ability to multitask and manage priorities in a fast-paced environment

• Leadership skills with the ability to motivate and support others

• Professional verbal and written communication

• Bilingual skills may be required based on client needs

• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#ElaraGA

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com.

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.