Overview
Job Description
Operations Coordinator, Case Management Location: Kalamazoo, Michigan (on-site) 49009 Employment type: Full-time
About the Opportunity NK Consultancy is recruiting an Operations Coordinator for our client, a national, growing case management company. Our client is committed to operational excellence and to administrative support that keeps their services accurate, efficient, and focused on the people they serve.
If you're the person everyone counts on to keep things organized, catch the details others miss, and follow through without being asked, this role was built for you.
What You'll Do As Operations Coordinator, you'll manage the intake, documentation, and communication workflows that keep the case management team running smoothly. You'll work with a high degree of independence and discretion, and your accuracy will directly support the clients this team serves.
Monitor and process incoming correspondence, ensuring timely routing and proper documentation
Answer phones and relay information clearly and professionally
Maintain accurate, consistent data across all systems
Compile and maintain assigned claimant lists
Support the case management team with administrative tasks as needed
Identify and escalate time-sensitive or high-priority communications to the right people
Assist with invoicing, including report review, invoice creation, and billing to insurance companies
Support accounts receivable, including follow-up on outstanding balances
Handle medical records requests
Provide administrative support across multiple functions as needed
What You Bring
2–4 years of administrative operations experience, ideally in healthcare
Strong organizational and analytical skills with close attention to detail
Ability to work independently and juggle multiple priorities in a fast-paced setting
Excellent written communication and interpersonal skills
Proficiency in Microsoft Office Suite
Familiarity with case management systems is a plus
A positive, team-first approach
Why Join This Team Our client is driven by a shared purpose: improving the lives of the people they serve through exceptional case management. As a national company that's still growing, they offer a collaborative, supportive environment where your skills and dedication are valued and rewarded, and room to grow along with them.
Interested?
Apply today. Our client is an equal opportunity employer and values diversity in the workplace.
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