Operations Director - Ontario Sports Empire

OPERATIONS DIRECTOR - Ontario Sports Empire

OSE SFM, LLC

LOCATION: Ontario, CA

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ontario Sports Empire is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Director will be responsible for the management of the operations of the facility including but not limited to maintenance, groundskeeping, events and sports tournaments, security & parking, environmental services, life safety and safety/risk management. The Director will also work closely with all other departments to effectively manage staff scheduling and training.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Directly aligning with the SFM Mission Statement and Core Values
• Hiring, training and developing the Operations Team
• Providing direct oversight & leadership to the Operations Manager and Tournaments & Programming Manager roles
• Serving as an integral member of the SFM Leadership Committee
• Providing necessary operational support to every department when needed
• Creating and developing relationships with rights-holders who produce events that align with the SFM Mission
• Effectively managing the Operations Team budget year-over-year
• Assisting with new Team member orientation
• Striving for consistent growth in events & sports tournaments
• Providing valuable operational input during venue-wide scheduling decisions
• Effectively managing the Emergency Action Plan
• Effectively managing the security & parking operations for the entire property
• Assisting with managing the access card/building key distribution & return process
• Ensuring venue-wide safety, risk management and OSHA compliance
• Taking a tremendous amount of pride in meeting the daily SFM Guest 1st standards
• Serving as Manager-on-Duty (MOD) during scheduled shifts
• Complete all other duties as assigned by management

THE IDEAL CANDIDATE HAS:

• Proven success in effectively managing a multi-faceted sports venue
• 8-10 years' experience in high volume Food and Beverage operations
• Experience in managing staff scheduling and training
• Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
• Proven ability to evaluate team member performance based on established KPI's
• Proven ability to achieve goals in a fast-paced professional environment

MINIMUM QUALIFICATIONS:

• Bachelor's degree or the equivalent in relevant experience
• Must have excellent interpersonal, problem-solving and negotiating skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, to include Word, Excel, PowerPoint, etc.
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
• Prior responsibility in daily P&L management and budget oversight

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise