Operations Lead - San Francisco

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that's just the beginning. We're now hosting guests in more than 50,000 homes in 46 cities around the world (and growing!), with an aim to hit 100,000 homes in 100 cities by 2025. Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are guided by our core principles, which define how we work and succeed together.

• Putting Guests First drives every decision we make, inspiring us to create truly exceptional experiences.
• Speed keeps us agile and forward-thinking, always innovating to stay ahead.
• Keeping it Honest builds trust through transparency and open communication at every level.
• Embracing Change empowers us to adapt swiftly and thrive in the face of new challenges.
• Diving In reflects our ownership mindset, ensuring excellence, dedication, and impactful results in all we do.

We are looking for an Operations Leadto join our fast-growing San Francisco, CA team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken.

What you'll focus on:

• Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
• Serve as Blueground's operational front-line, ensuring new properties meet our standards and handling maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.
• Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment adheres to both business and guest quality standards.
• Supervise and oversee the housekeeping team to expertly manage the complete apartment turnover process at Blueground properties. This involves coordinating with the building's maintenance staff, performing immediate repairs, swapping apartment equipment, restocking supplies, removing trash, and evaluating linens.
• Perform housekeeping duties to ensure the apartments are fully prepared in a single visit to welcome our guests.
• Experience in developing and implementing procedures
• Oversee and ensure the high standards of cleanliness and presentation of apartments. Conduct regular cleaning evaluations and provide feedback to the team members on the spot regarding the overall performance of the housekeeping teams.
• Maintain and drive Blueground's corporate vans, ensuring they are in pristine condition and well-stocked by managing the inventory.
• Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aesthetics
• Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
• Gather and upload property-related information onto Blueground's internal platform, to be utilized as instructions for guests.
• Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team.
• Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs