Operations Lead

Warehouse Operations Lead (E-Commerce Fulfillment | High-Growth 3PL)Location: New Castle, DE Company: Promofill – Promotional Fulfillment ServiceAbout UsPromofill is a fast-growing third-party logistics (3PL) provider supporting direct-to-consumer (DTC), retail, and e-commerce brands. We don’t operate like a traditional warehouse. We act as an extension of our clients’ brands – delivering fast, accurate, and reliable fulfillment that directly impacts their customer experience.About the RoleWe are looking for a Warehouse Operations Lead to help drive daily execution inside a high-performance fulfillment environment.This role is ideal for someone who: Thrives in fast-paced operationsTakes ownership of outcomes (not just tasks)Can lead a team while staying hands-onYou will play a key role in ensuring:Orders ship on timeInventory is accurateThe operation runs efficiently—especially during peakWhat You’ll Be Responsible ForLead day-to-day warehouse floor operations (pick, pack, ship, receiving)Drive performance against key metrics, including On-time shipping, Order accuracy, and ProductivityAct as a shift leader—guiding team members and solving problems in real timeMaintain a clean, organized, and safe warehouse environmentSupport inventory control, cycle counts, and discrepancy resolutionIdentify inefficiencies and help improve processesAssist with peak season execution and scaling operationsWhat We’re Looking ForProven experience in a fast-paced warehouse, fulfillment, or 3PL environmentPrior leadership experience with responsibility for team performanceStrong attention to detail (accuracy matters here)Ability to stay organized and prioritize under pressureA high level of ownership, urgency, and accountabilityComfortable being both hands-on and a leaderWhat Sets You ApartExperience in e-commerce or DTC fulfillmentFamiliarity with WMS systems (3PL Central / Extensiv is a plus)Experience working in KPI-driven environmentsGrowth OpportunityThis role is designed as a pathway into Warehouse Supervisor and Operations Management positions as Promofill continues to grow.Compensation & Schedule$20–$23/hour (based on experience)Full-timeDay + evening flexibility requiredFinal WordIf you’re looking for a typical warehouse job, this isn’t it. If you’re looking to grow, take ownership, and be part of a team building a high-performance operation – we’d love to meet you.Job Type: Full-timeBenefits: Dental insuranceHealth insurancePaid time offVision insuranceExperience:Leadership: 1 year (Required)Warehousing: 2 years (Required)Shift availability:Day Shift (Required)Night Shift (Required)Ability to Commute: New Castle, DE 19720 (Required)Work Location: In person