Operations Management Intern

Preferred CreditSt Cloud, Minnesota

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Operations Management Intern

Must reside in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE: Full-Time, Monday – Friday, 8:00am – 5:00pm CST

COMPENSATION: Starting Pay $20– $23 per hour.(The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

ABOUT THE INTERNSHIP:

The intern will work closely with leadership, operations leadership, supervisors, employee development, and workforce management teams to analyze KPIs, identify performance gaps, and contribute to initiatives that enhance service efficiency, agent effectiveness, and overall customer satisfaction.

This position offers hands-on exposure to frontline operations in a fast-paced, metric-driven environment.

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment, this role could be for you? PCI is seeking an Operations Management Intern who is detail-oriented, customer-focused, data-driven, with a passion for learning new things and improving their performance and efficiency.

This is an exciting opportunity to partner with cross-functional leaders – gain hands-on experience, contribute to company success, expand your skills in Operation Management.

WHAT YOU’LL DO

Monitor and analyze customer support KPIs.
Review and prepare daily and weekly performance reports and dashboards.
Document current support workflows and call handling procedures.
Assist with call monitoring and QA calibration sessions.
Support intraday monitoring efforts and schedule adherence tracking.
Support onboarding process documentation and knowledge base updates.
Participate in team meetings and present data-driven insights.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

Currently pursuing a bachelor’s degree in operations management, Business, Analytics, Management, or a related field.
Strong analytical skills with comfort working in Excel (pivot tables, formulas, data interpretation).
Ability to interpret data and translate insights into actionable recommendations.

Nice to have but not Required! (We’ll train you!):

Interest in customer support operations or contact center management.
Familiarity with call center metrics and service-level agreements (SLAs).
Exposure to data visualization tools (Power BI, Tableau, etc.).
Coursework in operations, statistics, or process improvement methodologies.

LOCATION & WORK SETTING

Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
Schedule: Full-Time, Monday–Friday 8:00am-5:00pm CST
Work Setting: In office

COMPETITIVE COMPENSATION & BENEFITS

Starting Pay: $20.00 – $23.00 per hour.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

Annual Discretionary Bonus
Earned Safe & Sick Time (ESST)
Paid Maternity & Paternity Leave
Paid Time Off (PTO) & 8 Paid Holidays
Donation Matching & Paid Volunteer Time
401(k) Match – 100% of your deferrals up to 5%
Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple of minutes! Submit your resume on our website atpreferredcredit.com/careers/.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR atHR@preferredcredit.com.

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FAQs About Operations Management Intern Jobs at Preferred Credit

What is the work location for this position at Preferred Credit?

This job at Preferred Credit is located in St Cloud, Minnesota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Preferred Credit?

Candidates can expect pay range between $20–$23 for this role.

What employment applies to this position at Preferred Credit?

Preferred Credit lists this role as a Full-time position.

What experience level is required for this role at Preferred Credit?

Preferred Credit is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Preferred Credit for this role?

Preferred Credit offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Paid Community Service Time, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Preferred Credit?

You can apply for this role at Preferred Credit either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.