Operations Manager - ATI

About ATI

American Trading International (ATI) is a global, service-driven export trading company that connects leading U.S. food and beverage brands with customers in more than 80 international markets worldwide.

At ATI, we work at the intersection of strategy, relationships, and execution. We support domestic and international partners as they expand into new markets, navigate complex global supply chains, and build sustainable, long-term growth. Our work is fast-paced and collaborative, with a strong emphasis on accountability, trust, and follow-through.

We are a team of thoughtful, commercially minded professionals who value teamwork, integrity, and ambition. ATI is a place for people who enjoy solving real problems, working across cultures and functions, and contributing meaningfully to shared goals.

We are looking for individuals who are interested in building a long-term career, who take pride in their work, and who want to grow alongside a global organization that values diverse perspectives and inclusive collaboration.

What you’ll do

As Operations Manager, you will be responsible for delivering safe, compliant, cost-efficient, and on-time export operations, while building and developing a high-performing operational team that supports ATI’s long-term, scalable growth.

You will act as an Integrator across operational functions, ensuring alignment between suppliers, QA, Sales, Supply Chain, and Finance. This role requires strong operational judgment, leadership capability, and the ability to drive performance through both people and process.

Key responsibilities include:

Operational efficiency & process improvement

• Improve coordination across Suppliers, QA, Sales, Supply Chain, and Finance
• Ensure timely identification, communication, and escalation of operational deviations
• Enhance planning accuracy through improved forecasting and capacity alignment
• Identify and implement process improvements to increase efficiency and scalability

Compliance & risk management

• Ensure all operations adhere to regulatory requirements, SOPs, and internal policies
• Lead root cause analysis for operational issues and implement corrective and preventative actions
• Proactively identify operational risks and mitigate before impact to customers or cost

Performance management & reporting

• Own and manage operational KPIs across service, cost, and compliance
• Deliver weekly, monthly, and quarterly performance reporting to the Leadership Team
• Use data to drive accountability, identify trends, and inform decision-making

Team leadership & workforce management

• Lead, coach, and develop line supervisors and operational staff
• Build a culture of accountability, ownership, and continuous improvement
• Support workforce planning, training, and development to enable scale
• Develop internal talent pipelines and succession planning

Cross-functional execution & alignment

• Ensure alignment between commercial commitments and operational execution
• Partner closely with Logistics, Sales, and Finance to ensure operational feasibility
• Act as the bridge between strategy and execution within operations

What Success Looks Like

In your first 12–24 months, success will include:

• Consistent achievement of On-Time, In-Full (OTIF) and service performance targets
• Improved Perfect Order Rate (>98.5%)
• Strong adherence to operational budgets and cost controls
• Reduced operational inefficiencies through process improvements
• A well-trained, engaged, and stable operational workforce
• Clear, reliable operational reporting and KPI visibility
• Reduced customer claims and improved service quality

Requirements

Key Requirements

• Proven experience in operations management, supply chain, or export operations
• Strong operational acumen with the ability to anticipate bottlenecks and design scalable solutions
• Demonstrated ability to make data-driven decisions, even with incomplete information
• Experience managing KPIs, budgets, and operational performance
• Strong leadership experience with a focus on team development and performance management
• Ability to operate cross-functionally and align multiple stakeholders
• High level of accountability, organization, and execution focus

Core Competencies

• Operational Acumen & Process Design
• Analytical Decision Making & Risk Management
• Execution, Prioritization & Cross-Functional Alignment
• Team Leadership & Performance Development

Benefits

Compensation & Benefits

ATI offers a competitive total rewards package designed to support our employees’ health, wellbeing, and long-term success. Final compensation will be commensurate with experience, scope, and level (Director or VP).

Our benefits include:

• Competitive base salary and performance-based incentive opportunities [State RANGE!]
• Medical, dental, and vision insurance
• 401(k) retirement plan with company contribution
• Paid time off, including vacation and company-recognized holidays
• Professional development support and growth opportunities
• Travel opportunities and exposure to global markets

Our Commitment to Inclusion

ATI is committed to building a workplace where people feel respected, supported, and able to do their best work. We value diverse perspectives, backgrounds, and experiences, and we believe inclusive teams make better decisions and stronger businesses.

We encourage applications from candidates who may not meet every requirement listed but who bring relevant experience, curiosity, and a strong alignment with the role and our values.