Operations Manager (Field Operations & Installation)
Closet Factory of WestchesterBethel, Connecticut
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Overview
Schedule
Full-time
Career level
Director
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Operations Manager (Field Operations & Installation)
Location: Westchester & Fairfield CountyCompany: Closet Factory
Overview
We are seeking a hands-on, high-accountability Operations Manager to lead our field operations, installation teams, and job execution.
This role sits at the core of our business - ensuring every project is delivered on time, on spec, and to a high standard of craftsmanship and client satisfaction.
You will own installer performance, enforce quality standards, and step directly into the field and client conversations when needed.
Key Responsibilities
Field Operations Leadership
- Lead and manage all installers and field crews (scheduling, performance, accountability)
- Own daily execution across all active installations
- Conduct job site visits to ensure quality, professionalism, and efficiency
- Own the full field ecosystem — crews, vehicles, tools, and on-site performance
Client Interaction & Issue Resolution
- Serve as the primary escalation point for installation-related client issues
- Communicate directly with clients to troubleshoot problems and de-escalate situations
- Handle phone-based support as needed to resolve issues quickly and professionally
- Take full ownership of issues — from first call through final resolution
Quality Control & Standards
- Establish and enforce installation standards (fit, finish, completeness)
- Reduce service callbacks through proactive oversight
- Implement checklists and job completion sign-offs
Scheduling & Throughput
- Partner with office/admin to optimize install schedules and crew utilization
- Ensure jobs are completed on time and within expected labor hours
- Identify and eliminate bottlenecks across field operations
Team Development
- Train, coach, and elevate installer performance
- Hold underperformers accountable and make staffing decisions as needed
Fleet & Equipment Management
- Oversee company vehicle fleet (vans, tools, and install equipment)
- Ensure vehicles are maintained, clean, and job-ready at all times
- Coordinate repairs, maintenance, and accountability across crews
Team Development & Accountability
- Train, coach, and elevate installer performance
- Identify and develop crew leads
- Hold underperformers accountable and make staffing decisions as needed
Cross-Functional Coordination
- Work closely with Sales/Design, Engineering and Production to ensure clean handoffs
- Ensure install teams are fully prepared before arriving on site
- Drive continuous improvement across the full job lifecycle
What Success Looks Like
- Install jobs are completed right the first time
- Service calls and rework are materially reduced
- Client issues are handled immediately and professionally
- Crews operate with discipline, accountability, and pride in their work
- Field operations run smoothly without constant escalation
Ideal Candidate
- 5+ years managing field operations, construction, or installation teams
- Strong leadership presence — able to command respect from blue-collar teams
- Excellent communication skills — comfortable speaking directly with clients and de-escalating situations
- Hands-on mentality — willing to go into the field and solve problems personally
- Highly organized with strong problem-solving instincts
- Bilingual (English/Spanish) is a plus
Compensation
- Competitive base salary + performance-based bonus
- Growth path into broader operational leadership
- Health, dental, and vision insurance
- Wellness benefits
- 401(k) plan
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FAQs About Operations Manager (Field Operations & Installation) Jobs at Closet Factory of Westchester
What is the work location for this position at Closet Factory of Westchester?
This job at Closet Factory of Westchester is located in Bethel, Connecticut, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Closet Factory of Westchester?
Employer has not shared pay details for this role.
What employment applies to this position at Closet Factory of Westchester?
Closet Factory of Westchester lists this role as a Full-time position.
What experience level is required for this role at Closet Factory of Westchester?
Closet Factory of Westchester is looking for a candidate with "Director" experience level.
What benefits are offered by Closet Factory of Westchester for this role?
Closet Factory of Westchester offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Closet Factory of Westchester?
You can apply for this role at Closet Factory of Westchester either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.