Operations Manager

Concord HospitalityColumbus, OH

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families.

Key Responsibilities:

Lead and support department heads to ensure operational goals are met and aligned with brand standards
Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
Review guest feedback and implement action plans to continually improve satisfaction scores
Respond to guest concerns with professionalism, ensuring quick and effective resolution
Stay visible on property and engage with guests to gather feedback and strengthen relationships
Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
Support HR processes including hiring, training, performance coaching, and policy compliance
Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Qualifications:

Previous hotel leadership experience in operations, rooms, or front office management
Strong leadership, communication, and problem-solving skills
Proven ability to analyze data, manage budgets, and drive results
Commitment to guest-first and associate-first culture

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

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FAQs About Operations Manager Jobs at Concord Hospitality

What is the work location for this position at Concord Hospitality?

This job at Concord Hospitality is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Concord Hospitality?

Employer has not shared pay details for this role.

What employment applies to this position at Concord Hospitality?

Concord Hospitality lists this role as a Full-time position.

What experience level is required for this role at Concord Hospitality?

Concord Hospitality is looking for a candidate with "Director" experience level.

What benefits are offered by Concord Hospitality for this role?

Concord Hospitality offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Concord Hospitality?

You can apply for this role at Concord Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.