Operations Manager
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Overview
Schedule
Full-time
Career level
Director
Compensation
$70,000-$100,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Position: Operations ManagerLocation: Owings Mills, MDReports To: Director of Logistics (MD) with dotted line to Director of Operations (NY)Duration: Full-timeOverviewThe Operations Manager is a senior operational leader responsible for elevating client service execution, driving cross-departmental efficiency and leading the transformation of client services into a centralized function. This role serves as the on-site operational and second-in-command at our impressive Owings Mills facility, and partners with leadership headquarters in New York.Key Responsibilities
- Serve as operational 2iC, supporting logistics and operations leadership
- Conduct daily reviews with the client services manager to monitor response times, accuracy, staffing needs and service quality
- Assist the client services manager in leading and training the client services team, with an 18-month goal of fully consolidating client services out of showrooms
- Introduce refined email response frameworks and implement consistency company-wide service language
- Oversee claims and quality control, making high-level decisions on returns procedures with strong client sensitivity
- Train cross-departments (client services, warehouse etc.) on quality standards, timeliness and order tracking
- Act as the primary liaison between client services, sampling, warehouse, sales and management
- Support client visits, operational tours and day-to-day operation of the satellite showroom
- Assist with launching and scaling new sample-support operations for domestic showrooms
- Deliver quarterly performance and efficiency reports for the executive team
- Lead client services adoption of new systems and website interfaces
- 7+ years of experience in operations, client services or fulfillment leadership
- Degree in business administration, operations management, supply chain/logistics, management or related field
- Strong people-management skills with experience coaching and performance-managing teams
- Proficient in CRM and client-service platforms, ERP or order-management systems and advanced excel reporting
- Proven ability to standardize processes and lead organizational change
- Excellent written and verbal communication skills
- Experience in logistics, sampling, warehousing or multi-location service environments preferred
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FAQs About Operations Manager Jobs at Holland & Sherry
What is the work location for this position at Holland & Sherry?
This job at Holland & Sherry is located in Owings Mills, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Holland & Sherry?
Candidates can expect a pay range of $70,000 and $100,000 per year.
What employment applies to this position at Holland & Sherry?
Holland & Sherry lists this role as a Full-time position.
What experience level is required for this role at Holland & Sherry?
Holland & Sherry is looking for a candidate with "Director" experience level.
What benefits are offered by Holland & Sherry for this role?
Holland & Sherry offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Holland & Sherry?
You can apply for this role at Holland & Sherry either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.