Operations Manager

Kids In Crisis is Connecticut's ONLY free, round-the-clock agency providing emergency shelter, crisis counseling and community educational programs for children of all ages and families dealing with a wide range of crises, including domestic violence, mental health and family problems, substance abuse, economic difficulties and more. This role offers the opportunity to contribute to meaningful work that directly impacts children and families. Join a collaborative, mission-driven team dedicated to making a lasting difference in the community.

About the role We're seeking an Operations Manager to plan, coordinate, and continuously improve the organization's internal operations-spanning HR administration, facilities and property operations, IT coordination, and administrative services. This role partners with leadership to standardize processes, oversee vendors, support compliance needs, and ensure day-to-day infrastructure runs smoothly in support of the organization's mission.

Key responsibilities

• Manage and coordinate daily internal operations across HR administration, facilities, IT coordination, and administrative support.
• Evaluate workflows, identify operational inefficiencies, and implement process improvements to strengthen service delivery, accountability, scalability, and internal communication.
• Develop and maintain operational procedures, forms, templates, and internal documentation.
• Serve as the primary liaison with external HR/payroll/benefits providers; coordinate onboarding/offboarding, status changes, payroll-related administration, and personnel documentation.
• Maintain HR records with appropriate confidentiality and in accordance with recordkeeping and employment requirements; support reporting, audits, and compliance tracking.
• Oversee day-to-day facilities operations (maintenance coordination, repairs, vendor scheduling, office readiness) and manage facilities-related vendors and contractors.
• Coordinate inspections, licenses, permits, and workplace/property compliance requirements; maintain related records and service agreements.
• Oversee front office and administrative operations (reception coverage, mail, supplies, scheduling support, document management) and supervise assigned staff/temporary personnel as applicable.
• Act as the primary internal point of contact for outsourced IT providers and technology vendors; coordinate systems support, access administration, equipment tracking, and IT-related onboarding/offboarding.
• Manage vendor selection support, contract administration/renewals, service issue resolution, and performance monitoring across HR, IT, facilities, and office services.
• Assist with operational budgeting, expense tracking, and leadership reporting; maintain organized documentation to support audits, inspections, and internal controls.
• Identify and escalate sensitive employee relations, legal, payroll/benefits, safety, security, and compliance matters to appropriate leadership and/or external advisors.

Required qualifications

• Bachelor's degree in business administration, human resources, nonprofit management, operations, public administration, or a related field (or equivalent combination of education and relevant experience).
• 5–7 years of progressively responsible experience in operations, HR administration, office administration, facilities coordination, business operations, or a related function.
• Demonstrated ability to manage competing priorities, work independently, and exercise sound judgment and discretion.
• Strong written and verbal communication skills, attention to detail, and problem-solving ability.
• Proficiency with common business technology (Microsoft Office or similar), and comfort working with HRIS/payroll interfaces and office systems.
• Ability to handle sensitive and confidential information with discretion.

Preferred qualifications

• Experience coordinating across multiple operational disciplines (HR, facilities, administration, technology, and vendor management).
• Experience with process improvement, documentation development, and systems implementation.
• Prior experience in a nonprofit environment.

Benefits

• Medical, dental, and vision coverage
• 403(b) plan with employer match
• Paid time off, sick leave, and holidays
• Life, AD&D, and long-term disability insurance
• Employee Assistance Program (EAP)

Work environment & physical requirements

This is an on-site role in an office environment with regular interaction with employees, visitors, vendors, and contractors, and periodic movement throughout office/facility spaces for coordination, inspections, or project needs. The role frequently uses standard office equipment and may occasionally move office materials and navigate stairs or reach/bend/stoop as needed (reasonable accommodations available).

Equal Employment Opportunity

We are an equal opportunity employer and are committed to complying with applicable federal, state, and local laws. We provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless doing so would impose an undue hardship.