Operations Manager

Operations Manager Job Description

Position Title: Operations Manager

Person you report to: General Manager

Position Summary:

The Operations Manager of Sun Lodge is responsible for helping the General Manager ensure the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, ensuring superior service is provided to all guests and product quality standards are met in an attentive, friendly, efficient, harmonious and welcoming manner.  He or she directly supervises other year-round or seasonal managers, facilitating or ensuring communication and follow-up between departments.  

Principal Responsibilities:

• The high quality care, well-being and overall recognition of our guests.  Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise.

·       Work with the General Manager to foster a positive, cooperative work environment between staff and management, staff and guests, management and guests.

·       Work with departmental managers in the oversight of their departmental responsibilities, offering guidance and assistance as needed.

·       Directly supervise Guest Services and Housekeeping department managers in accordance with goals set by the General Manager. Step into departmental management roles in the absence of the manager, particularly on their days off.

·       Ensure all managers are working with staff in maintaining established and agreed-upon standards of service to guests.

·       Contribute to the financial success of Sun Lodge and MHG by working to maximize revenues and control cost.

·       Proper maintenance, operation, and training of all hotel systems.

·       Promote proper orientation, job and safety training.

·       Assist the GM in organizing the proper opening and closing of the hotel each year.

·       Creative thinking to constantly improve Sun Lodge’s product and service.

·       Communicating consistently with the principals of MHG and department heads on the status of operations and guest concerns.

Job Qualifications:

• Must be able to convey information and ideas clearly, written and orally.
• Must be able to evaluate and select alternative courses of action quickly and accurately.
• Must have excellent leadership skills and experience.
• Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
• Must be able to meet deadlines
• Must have had success in multi tasking.
• Must be able to work with and understand financial information.
• Able and willing to take and give direction, and have experience having difficult conversations
• A team player, that is flexible and willing to help support MHG’s goals and the ability to support other hotels rooms operations.
• Management experience in the hotel division with increasing responsibilities.

Personal Requirements:

• Must have a service-oriented personality who enjoys being part of and leading a motivated team.
• Must be neat, courteous and extremely detail oriented.
• Must enjoy and be able to meet the public with poise.
• Must be able to handle difficult situations with tact and diplomacy.
• Must have the ability to work under pressure.
• Must have a strong work ethic.

ABILITIES REQUIRED:

·       Frequent walking, bending, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.  Will require the ability to work on uneven outdoor surfaces.

·       Occasional stair climbing.

·       Frequent hand-washing.

·       Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.

·       Must be vertically mobile for extended periods of time each work day.

·       Working in extreme temperatures conditions both indoors and out. 

·       50-55 hours/week in-season which may include early mornings, late nights, overnights, weekends and holidays, and 40 hours/week off-season.

Additional beneficial skills:

o   Experience in sales and revenue management

o   Working knowledge of facilities maintenance

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified.  All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.