Operations Manager - Integrated Counseling, Health And Wellness Services

Job Family Group:

Staff

Department/Office:

Director of Integrated Counseling, Health and Wellness Services

Time Type:

Full time

Compensation:

$52,839.34-$66,049.17

Please note, starting salaries are based on factors including internal equity, relevant experience, and education.

Exemption Status:

Exempt

Job Description:

The Operations Manager of Integrated Counseling, Health, and Wellness Services (ICHW) provides essential support to the students of Trinity University through supporting the day-to-day operations of the three departments, conducting process assessments, implementing process improvement plans, and facilitating employee development.

Supervision

• Directs, coordinates and evaluates administrative professionals

• Carries out supervisory responsibilities in accordance with all policies and applicable laws

• Interviews, hires, and trains administrative employees

• Provides support for all departmental job searches and new employee onboarding

Project Management

• Develops project implementation plans for various initiatives within the department of ICHW to ensure clear delegation of duties, timeliness of project completion, accurate data tracking, coordination with campus partners and vendors, and appropriate resource allocation

• Collects and organizes data to better understand the patient/client experience, staff time utilization, resource allocation, and clinical outcomes/metrics

• Coordinates with the ICHW leadership to create and implement process improvement plans that enhance patient/client experience, resource utilization, and clinical outcomes

Operations Management

• Manages the collection of fees for service, billing of student accounts, and payment of expenditures within university guidelines

• Coordinates with campus departments and vendors to resolve issues related to building management, technology support, human resources, and risk management

• Coordinates the vendor contract-agreement process

• Oversees expense reporting

ADDITIONAL DUTIES

• Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience and integrity to provide professional leadership during emergencies.

• Complies with all Trinity University policies and guidelines.

• Performs other duties as required.

EDUCATION

Required:

• Bachelor's degree from an accredited institution.

EXPERIENCE

Required:

• Three years of operations related experience.

Preferred:

• Experience managing the operations of a health center.

• One year of supervisory experience.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Proficiency in the use of English grammar and spelling.

• Demonstrated skill and proficiency in supervision of staff

• Accuracy in business math calculations.

• Advanced administrative and clerical support.

• Proficiency in Microsoft applications including Word, Excel, PowerPoint.

• Excellent verbal and written communication skills.

• Must be responsible, dependable and able to maintain confidentiality.

• Advance knowledge of administrative practices and procedures.

• Exceptional time management, organizational and problem-solving skills.

• Ability to use independent judgment, specialized knowledge and coordination of office functions in a team setting.

• Must have the ability to multi-task and work cooperatively with others.

• Experienced with electronic health records.

• Strong interpersonal skills and the ability to work and communicate with a diverse population and health care professionals.

• Ability to evaluate situations and solve problems; objective and nonjudgmental.

• May work under pressure to meet office deadlines and the needs of students.

LICENSES/CERTIFICATIONS

• Project Management Professional (PMP) Certification

OTHER REQUIREMENTS

All jobs require a current Criminal Background Check (CBC).

Available for evening or weekend activities.

SUPERVISORY RESPONSIBILITIES

Supervisor over a section of a department or group of employees.

NUMBER OF DIRECT REPORTS

2

NUMBER OF INDIRECT REPORTS

None

SUPERVISION RECEIVED

Limited supervision. Operates independently.

INTERACTION

Works alone

Works with other employees

Students

Vendors