Operations Manager (Remote)

VetsEZFlowood, MS

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Overview

Career level

Director

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

VetsEZ is seeking an Operations Manager for a remote opportunity with required travel to Mississippi supporting the implementation and operation of a statewide Health Information Exchange (HIE) and the development of a Health Data Utility (HDU). This role will manage HIE service delivery, help desk operations, incident coordination, and day-to-day operational performance. This opportunity is contingent upon contract award.

This is a remote position with required travel to Mississippi. The candidate must reside within the continental US.

Responsibilities

Manage daily HIE operations, staffing coordination, schedules, and service delivery priorities.
Lead help desk services, user assistance, ticket triage, account support, and service-request management.
Coordinate production incidents, monitoring escalations, root-cause follow-up, and user communications.
Manage handoffs with technical service providers for advanced support and after-hours monitoring.
Monitor service levels, operational risks, support trends, and improvement actions.
Maintain operating procedures, support knowledge resources, and recurring performance reports.
Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

Bachelor's degree in business, health administration, information systems, or a related field.
8+ years of relevant experience, with demonstrated experience across the responsibilities outlined above.
Experience managing healthcare IT operations, application support, or managed technology services.
Experience leading help desk activities and coordinating incident and service-request processes.
Ability to manage service levels, operational reporting, vendors, and cross-team escalations.
Understanding of clinical application access, user support, and sensitive information handling.
Strong planning, customer communication, troubleshooting coordination, and process improvement skills.

Additional Qualifications

HIE, EHR, or clinical portal operations experience.
ITIL, PMP, or comparable service management credential.
Experience transitioning healthcare implementations into ongoing operations.

Security Clearance Requirements

U.S. Citizenship is required.
All selected candidates must successfully complete a background check.
Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting, when required for the position.

Benefits

Medical/Dental/Vision
401k with Employer Match
PTO + Federal Holidays
Corporate Laptop
Training opportunities
Remote Opportunity

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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FAQs About Operations Manager (Remote) Jobs at VetsEZ

What is the work location for this position at VetsEZ?

This job at VetsEZ is located in Flowood, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at VetsEZ?

Employer has not shared pay details for this role.

What employment applies to this position at VetsEZ?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at VetsEZ?

VetsEZ is looking for a candidate with "Director" experience level.

Does VetsEZ allow remote work for this role?

Yes, this position at VetsEZ supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by VetsEZ for this role?

VetsEZ offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at VetsEZ?

You can apply for this role at VetsEZ either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.